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# IT Support Specialist

- **Company:** Robert Bosch GmbH
- **Location:** Phoenix, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple IOS, Systems Engineering, Windows Servers, Oracle (Applications), Microsoft SharePoint, User Environment Management, VirtualBox, Virtualization Technology, VMware Virtualization, Windows Desktop, Office365, Microsoft InTune, Deployment Automation
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c491c6f143c9eff

## About the Role

* 1+ year(s) experience troubleshooting Windows PC issues
 * 1+ year(s) experience providing end user support
 * Must be detail oriented
 * Must be passionate about technology
 * Must always strive to provide excellent end user experience

Preferred Qualifications:

 * Experience with Active Directory
 * Experience with Windows Server OS
 * Experience supporting Mobile Device OS (Apple iOS)
 * Experience with Office 365 Applications (Teams, SharePoint, OneDrive)
 * Experience with Intune/Autopilot
 * Experience with Teams Voice
 * Experience with supporting Virtualization Technologies (VMware Workstation, Oracle VM
 * VirtualBox, etc.)
 * Experience with FreshService

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

 * Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

## Description

* Deliver exceptional customer support to all employees.
 * Diagnose and resolve end-user and PC issues.
 * Ensure the new hire and separation processes are thoroughly completed each time.
 * Manage equipment and software inventory, including the decommissioning and donation of old equipment.
 * Maintain documentation for internal IT processes (e.g., new hire, separation, etc.).
 * Develop and update knowledge base articles on frequently requested issues and processes.
 * Collaborate with the IT Manager, Systems Engineers, and Administrators on projects.
 * Participate in an on-call rotation for critical end-user support issues