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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Nerdio - **Location:** France - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Cloud Computing, System Configuration, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Identity and Access Management, Windows Servers, Virtual Desktops, Networking Basics, Windows PowerShell, TCP/IP, Virtualization Technology, Scripting, Microsoft InTune, Firewall Services Module, Zendesk - **Published:** June 12, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=e941824fbdc8694f ## About the Role Do you have experience in Zendesk?, * 2+ years in a technical support, systems administration, or cloud infrastructure role. * Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered. * Working knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration. * Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration. * Experience administering Windows Server environments; Linux familiarity is a plus. * Proficiency in PowerShell for automation, scripting, and system configuration tasks. * Strong analytical and troubleshooting skills, with a proven ability to diagnose and resolve technical issues in cloud and hybrid environments. * Excellent written and verbal communication skills, with the ability to engage effectively with IT professionals and convey technical information with clarity and precision. * Strong documentation discipline-able to record cases, resolutions, and best practices to a high standard., * Prior experience with the Nerdio platform (NME or NMM) is a significant advantage. * Broader Microsoft cloud experience across Azure infrastructure, Intune device management, and Microsoft 365 services. * Knowledge of Active Directory, Group Policy, and identity management concepts. * Experience with Zendesk or comparable ITSM ticketing platforms. * Familiarity with the ITIL framework and service management best practices. * Microsoft Azure certifications (e.g., AZ-104 Azure Administrator, AZ-140 Azure Virtual Desktop Specialty, AZ-800/801 Windows Server Hybrid, or MD-102 Endpoint Administrator). What We Offer * Microsoft Azure certification sponsorship: Nerdio covers exam fees for relevant Azure certifications (including AZ-104, AZ-140, MD-102, and others) as you grow in the role. The AZ-104 is expected to be completed within your first 90 days, fully funded. ## Description We are looking for a client-facing Support Engineer with strong technical depth and excellent communication skills. In this role, you will serve as a trusted resource for IT professionals and administrators using the Nerdio platform-helping them get the most out of Azure Virtual Desktop, Windows 365, Microsoft Intune, and related Microsoft cloud technologies. This is a software and platform support role: you will be engaging with technically proficient customers, not end users, and your success will be measured by the quality, accuracy, and speed of your resolutions. What you'll do Customer Support & Issue Resolution * Provide hands-on technical support for IT professionals and administrators across the full Nerdio platform, including Azure Virtual Desktop, Windows 365, and Microsoft Intune. * Ensure successful incident and problem resolution by responding to cases promptly, diagnosing root causes thoroughly, and delivering clear, effective solutions. Technical Expertise * Apply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory (Entra ID, Entra Domain Services, AD DS) to resolve complex issues across customer environments. * Work cross-functionally with internal engineering and product teams to escalate, reproduce, and drive resolution of advanced platform issues. * Maintain current knowledge of Nerdio platform capabilities and Microsoft cloud technologies to advise customers accurately and confidently. Communication & Customer Success * Build strong working relationships with IT administrators and technical stakeholders, communicating clearly and professionally throughout every engagement. * Deliver product guidance and technical walkthroughs that help customers maximize the value of their Nerdio deployment. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)