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# Desktop Support Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Allentown, PA, United States
- **Experience:** Experienced
- **Salary:** $39,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Network Connections, Software Systems, Wireless Networks, CompTIA Strata - PC Hardware Technology Engineer, Network Switches, Peripherals, Information Technology, Servicenow, Mobile Data
- **Published:** October 6, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3426240547&tx=JR5347FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum 3 to 6+ years of experience supporting PC Hardware and software
 * Comfortability providing hands and feet support for network connection issues
 * Hardware and software support experience
 * Knowledge and experience utilizing ServiceNow or similar ticketing system
 * Deskside support experience
 * Customer facing experience
 * Experience supporting mobile data plans, mobile networks, and devices is a plus
 * Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
 * CompTIA A+ certification preferred but not required

## Description

* Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
 * Documents, maintains, upgrades, or replaces hardware and software systems
 * Supports and maintains user account information including rights, security, and systems groups
 * Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
 * Resolves network connection issues, track network connections back to network switches
 * Escalates problems and issues to a higher level of support if unable to resolve
 * Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
 * Interacts with customers, responding to routine technical questions or requests for information