> Markdown version of [/jobs/ext/4238605-helpdesk-support-specialist](https://www.wearedevelopers.com/jobs/ext/4238605-helpdesk-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Cleveland, OH, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Linux, Issue Tracking Systems, Retail Software, Computer Network Operations, Cisco, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3449025011&tx=JP4741FFF&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Qualified candidates will have at least 3 years of help desk, service desk, or customer support experience, strong troubleshooting skills in Windows, Linux, and Microsoft 365 environments, and excellent communication abilities. Experience supporting networks, Cisco technologies, ServiceNow, retail technology, POS systems, or a Network Operations Center (NOC) environment is highly preferred.

This is a collaborative team environment with dedicated shift leads available for support and escalation assistance. The ideal candidate enjoys problem-solving, customer interaction, and technical troubleshooting in a 24/7 support setting.

## Description

The Service Desk Analyst will handle inbound support calls, troubleshoot and resolve Level 1 issues, assist with Level 2 investigations, escalate complex incidents as needed, and document all activity within the ticketing system. Candidates should be comfortable supporting non-technical users over the phone, managing multiple tickets, and working in a high-volume environment.