> Markdown version of [/jobs/ext/4238663-product-owner](https://www.wearedevelopers.com/jobs/ext/4238663-product-owner). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Owner

- **Company:** CAI, Inc.
- **Location:** Lansing, MI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $83,200.0 - $87,360.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Confluence, JIRA, Interactive Voice Response, Cloud Computing, Software Code Optimization, Integrated Development Environments, Instant Messaging Technology, IP Pbx, Project Management Software, Scrum Methodology, Systems Development Life Cycle, Software Engineering, Systems Integration, Google Cloud, Cloud Platform System, Chatbots, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://dejobs.org/x/x/65712EF2409340ECAE94702105A04B78/job/

## About the Role

* Bachelor's Degree in Information Technology, Business Administration, Computer Science, or a closely related discipline.
 * 2+ years of experience working in a Product Owner, Business Analyst, or Agile project delivery role within an IT or software development environment
 * Experience writing user stories, managing software backlogs (e.g., Jira, digital.ai Agility), and participating in Agile/Scrum ceremonies

Preferred

 * Experience working on enterprise chat, IVR, contact center, or conversational AI platforms
 * Familiarity with cloud environments (specifically Google Cloud Platform / GCP)
 * Background in the health insurance or a heavily regulated industry.
 * Product Management Tools: Proficiency with Jira, digital.ai Agility, Confluence, or equivalent Agile tracking tools
 * Domain Knowledge: Understanding of conversational AI, chatbots, IVR/voice systems, digital customer experience platforms, and basic system integrations
 * Technical Familiarity: Foundational awareness of cloud technologies (GCP preferred) and software development lifecycles (SDLC)
 * Soft Skills: Strong stakeholder management, clear written and verbal communication, and the ability to balance competing priorities in a fast-paced environment

Physical Demands

 * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
 * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
 * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

## Description

We are looking for a Product Owner to lead roadmap planning, backlog management, and agile execution for conversational AI initiatives. This position will be a full-time, contract and remote .

What You'll Do

 * Roadmap, Scope & Stakeholder Management: Collaborate with key business and technical stakeholders to define and refine the product roadmap, release timelines, feature scope, and functional design for both chat and IVR channels. Maintain and groom an extensive Chat Platform backlog to ensure clear alignment with strategic goals and underlying platform enhancements
 * Agile Planning & Sprint Execution: Work closely with Team Managers, Scrum Masters, and engineering teams to define sprint goals, plan upcoming iterations, and break down complex conversational AI initiatives into actionable user stories and technical requirements
 * Technical Guidance & Impediment Removal: Leverage an understanding of both business and technical details to guide the development team toward successful delivery. Proactively identify and remove blockers, assist with decision-making, and escalate risks or issues appropriately
 * Chat, IVR & AI Domain Expertise: Apply knowledge of modern chat platforms, IVR/voice conversational AI capabilities, system integrations, and cloud architectures (Google Cloud Platform / GCP knowledge is a strong plus) to evaluate multi-channel solutions, validate designs, and support platform optimization