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# Technical Support Engineer

- **Company:** Palo Alto Networks
- **Location:** United States
- **Experience:** Expert
- **Salary:** $106,100.0 - $171,600.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Linux, Domain Name System (DNS), Network Troubleshooting, Windows Servers, TCP/IP, Load Balancing, Firewalls (Computer Science), 3-tier Architectures, Virtual Agents
- **Published:** October 13, 2026
- **Apply:** https://startup.jobs/senior-technical-support-engineer-paloaltonetworks-com-10418058

## About the Role

We are looking for engineers with an eagerness to learn new technologies, tackle complex challenges, and drive key initiatives that ensure the long-term success of our customers. You will leverage excellent communication skills not only to support our clients, but to mentor colleagues and collaborate with peers throughout the organization., * 5+ years of progressive experience in enterprise technical support engineering.

 * Core Technology Experience: Strong understanding of Public Key Infrastructure (PKI), digital certificates (SSL/TLS), and cryptographic concepts.
 * Systems & Networking: Experience administering Linux and/or Windows Server environments, along with a solid grasp of network troubleshooting (TCP/IP, DNS, load balancers, firewalls).
 * Customer-Facing Experience: 5+ years of experience in Tier 2/Tier 3 enterprise technical support or a similar client-facing engineering role.
 * AI & Automation Readiness: A strong willingness to adopt and utilize AI assistance tools, predictive troubleshooting playbooks, and automation to enhance daily support operations and drive innovation.

## Description

* Provide advanced technical support for customers purchasing, deploying, and using Next Generation Trust Security, or Venafi Machine Identity Security products.
 * Collaborate closely with the Sales and Customer Success teams to ensure cohesive product and service delivery.
 * Proactively communicate customer issues, feature requests, and critical escalations while meticulously documenting all interactions in our CRM system.
 * Guide customers through the installation, configuration, and customization of Venafi products within their unique IT environments.
 * Establish and maintain strong, effective working relationships with enterprise clients, acting as a trusted technical advisor.