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# Systems Support Technician

- **Company:** Battelle Memorial Institute
- **Location:** West Jefferson, OH, United States
- **Experience:** Experienced
- **Salary:** $54,500.0 - $77,600.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Business Software, Business Systems, Virtual Private Networks (VPN), Network Troubleshooting, Information Technology, Hardware Infrastructure
- **Published:** October 6, 2026
- **Apply:** https://dejobs.org/x/x/5770EF309A804368BC06668B97F92334/job/

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field and CompTIA A+, Network+, or other related certifications; Four years of experience as an IT support technician or IT administrator, or an equivalent combination of education, certification, and/or experience
 * Power Skills: Excellent communication, leadership, and interpersonal skills. Strong analytical and problem-solving abilities.

## Description

The System Support Specialist II is responsible for performing system administration for assigned business systems and conducting root cause analysis for recurring issues. This role involves developing and maintaining technical documentation and standard operating procedures, as well as providing training and mentorship to tier one and junior tier two support staff. The specialist will ensure the efficient operation of business systems and contribute to the continuous improvement of support processes. The ideal candidate will have strong problem-solving, critical thinking skills and a customer-focused approach to support., * Respond to user inquiries and provide technical support via phone, teams, email, or in-person ensuring a positive customer support experience. Diagnose and resolve advanced hardware (e.g., PCs, mobile devices, desktop phones), software (e.g., business applications, desktop software), and network issues (e.g., wired, wireless, VPN).

 * Assist with the setup and deployment of new enterprise systems.
 * Provides advanced tier two support for hardware, software, and network issues.
 * Perform system administration tasks for assigned business systems.
 * Assist with root cause analysis for recurring issues and implement preventive measures.
 * Develop and maintain technical documentation and standard operating procedures.
 * Provide training for tier one and junior tier two support staff.
 * Generate metrics to identify incident trends and opportunities for improvement.
 * Maintain accurate records of issues and resolutions in the IT Service Management system.