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# Junior Help Desk Technician

- **Company:** Chenega MIOS
- **Location:** West Point, NY, United States (Remote available)
- **Experience:** Starter
- **Salary:** $48,214.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Cyber Security, Data Visualization, Microsoft Office
- **Published:** October 20, 2026
- **Apply:** https://www.dice.com/job-detail/95b4d7c1-dea7-4519-9cdd-323bc3d4d973

## About the Role

* High school diploma required
 * 1+ years of relevant experience
 * U.S. Citizenship required
 * Background check required

Knowledge, Skills and Abilities:

 * Ability to work independently and yet be effective within a team setting
 * Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
 * Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
 * Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
 * Excellent Microsoft Office skills (Word, Excel, and other applications)
 * Excellent M365 skills
 * Ability to train end users on frequently asked technical issues
 * Ability to provide technical assistance and support over the phone
 * Good phone skills, professional demeanor, and previous customer service experience strongly desired
 * Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it

## Description

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and the data visualization environment.

The Junior Help Desk Technician will provide expert advice and support services in IT at The United States Military Academy (USMA) at West Point. The Junior Help Desk Technician is responsible for answering queries and addressing system and user issues in a timely and professional manner., * Create help desk tickets indicating the service requiring support

 * Attempt to resolve tickets
 * Escalate tickets in some cases
 * Receive customer help desk phone calls and service requests for support
 * Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets
 * Other duties as assigned