> Markdown version of [/jobs/ext/4241385-senior-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/4241385-senior-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Technical Support Engineer

- **Company:** Ametek
- **Location:** Mount Prospect, IL, United States
- **Experience:** Expert
- **Salary:** $85,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Ethernet, Graphical User Interface, Issue Tracking Systems, Microsoft Operating Systems, Microsoft SQL Server, Software Engineering, Enterprise Software Applications
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d012a29ad088e7ca

## About the Role

* BS/BA (EE/CS) or equivalent combination of education and relevant experience
 * 7+ years' experience with electronic equipment service/repair or IT professional
 * Understanding of Microsoft Operating Systems
 * Ability to manage multiple high visibility sites
 * Computer literacy at graphic user interface (GUI) operating system level
 * Advanced understanding of installation practices for hardware and software
 * Advanced troubleshooting skills of electronics and resolve complex problems
 * Advanced understanding of Ethernet networking and troubleshooting
 * Advanced understanding of Microsoft SQL including basic SQL troubleshooting
 * Excellent written and verbal communication skills
 * MCSE, MSSQL, Network+ (preferred)
 * Experience supporting Microsoft OS and Server versions (preferred)
 * Working knowledge of other IT Enterprise Technology and virtual servers (preferred)

## Description

Join Rauland as a Senior Technical Support Engineer and put your technical expertise to work supporting mission-critical technology across the Healthcare and Education markets. In this hands-on role, you'll troubleshoot complex hardware and software issues, configure Rauland systems and integrations, and partner with customers and technicians to solve problems and keep systems performing at their best. If you enjoy digging into technical challenges, sharing your knowledge, and helping others become more self-sufficient, this is an opportunity to make a meaningful impact while working with innovative technology.
What You'll Do:

 * Provide post-sales customer support via ticketing system and telephone, and configure and troubleshoot systems. All support calls are documented in a helpdesk software.
 * Perform onsite and offsite technical training classes to educate both distributor and end users about Rauland products
 * Perform customer onsite troubleshooting of system problems and onsite installation validation exercises to ensure the Rauland systems are performing optimally
 * Engage in customer/ distributor conference calls to provide pre-sales and post-sales support around product implementation best practices
 * Document Technical Bulletins for common field issues
 * This support position includes 24-hour on-call rotation
 * Coach peers through complex technical issues and testing on internal Rauland equipment
 * Act as an escalation point to Engineering Department