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# Technicien support N1/N2 (H/F)

- **Company:** Hoxton Partners
- **Location:** Paris, France
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory
- **Published:** June 12, 2026
- **Apply:** https://fr.indeed.com/viewjob?jk=0e1295377e9b5646

## About the Role

Formation Bac+2 en informatique ou équivalent

Minimum 2 ans d'expérience sur un poste de support informatique N1/N2

Bonne maîtrise des environnements Windows, Microsoft 365, Active Directory et des fondamentaux réseaux

Connaissance des outils ITSM et des solutions de prise en main à distance

Sens du service, excellent relationnel et capacité à vulgariser les sujets techniques

Autonomie, rigueur et esprit d'équipe

## Description

Dans le cadre du renforcement des équipes support, nous recherchons un Technicien Support Informatique afin d'assurer l'assistance aux utilisateurs et de contribuer au maintien en conditions opérationnelles des services IT. Vous interviendrez sur un périmètre varié mêlant support technique, accompagnement utilisateurs et amélioration continue.

Missions :
Prendre en charge les demandes et incidents utilisateurs de niveaux 1 et 2 via les outils de support et de ticketing

Diagnostiquer, résoudre ou escalader les incidents dans le respect des procédures et des engagements de service

Assurer le support des postes de travail, équipements mobiles, applications métiers et infrastructures réseau

Participer à la rédaction et à la mise à jour de la documentation technique et des procédures utilisateurs

Accompagner et former les collaborateurs dans l'utilisation des outils informatiques

Contribuer à l'amélioration continue des services support en identifiant les axes d'optimisation


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