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# Desktop Support Technician

- **Company:** Tandym Tech
- **Location:** Vienna, VA, United States
- **Contract:** Contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Computer Networks, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Citrix Systems, Password Management, Anti-Phishing, Software Engineering, VPN Clients, Windows Desktop, Enterprise Software Applications, Cyberark, Office365, Servicenow
- **Published:** October 26, 2026
- **Apply:** https://www.dice.com/job-detail/73c2c842-c607-4b05-a897-f7e07e500484

## About the Role

1-5 years of experience in desktop support, IT support, or a similar technical support role.
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Experience troubleshooting Windows 11 endpoints and Palo Alto GlobalProtect VPN issues.
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Working knowledge of Microsoft 365 applications, including Outlook, OneDrive, and Teams.
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Familiarity with ticketing systems, preferably ServiceNow.
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Basic understanding of networking concepts, including IP and DNS, and cybersecurity principles, including MFA and phishing.
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Strong communication and customer service skills, professional presence, attention to detail, and the ability to work effectively within a team.

Nice to Haves:
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CompTIA A+ certification.
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Microsoft 365 Certified: Fundamentals certification.
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Experience with ConnectWise Remote Support Software.
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Experience with CyberArk Workforce Password Management.
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Experience troubleshooting Citrix Virtual Desktop Infrastructure (VDI).

## Description

A top Fortune 50 financial institution is seeking a Desktop Support Technician to provide technical support to end users, troubleshoot hardware and software issues, and ensure a high level of customer service in a fast-paced environment., Provide end-user technical support for Windows 11, Microsoft 365, and enterprise applications.
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Troubleshoot connectivity, VPN, and access-related issues while following established procedures and service standards.
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Deliver responsive, professional support while collaborating with team members to resolve technical issues.

Responsibilities:
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Diagnose and resolve hardware and software issues for end users.
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Troubleshoot Palo Alto GlobalProtect VPN client issues on Windows endpoints.
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Support Microsoft Windows 11 operating systems and Microsoft 365 applications, including Outlook, OneDrive, and Teams.
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Utilize ServiceNow to document, track, and manage support tickets.
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Apply basic networking knowledge, including IP and DNS, to troubleshoot connectivity issues.
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Follow cybersecurity best practices, including multi-factor authentication (MFA) and phishing awareness.
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Adhere to standard operating procedures and provide excellent customer service in a fast-paced environment.