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# Customer Solutions Architect I

- **Company:** RealPage, Inc
- **Location:** United States
- **Experience:** Starter
- **Salary:** $95,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Spreadsheets, Software as a Service, System Configuration, Document Management Systems, Microsoft Office, Microsoft PowerPoint, Salesforce.Com, Software Engineering, SQL Databases, Integration Frameworks
- **Published:** October 26, 2026
- **Apply:** https://www.careerjet.com/job/us874924c5e92549843597a9bd5cb555de/eaa

## About the Role

* Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, end-user communication
 * Bachelor's degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
 * Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
 * Strong understanding of property management is required at both the corporate and property level
 * Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
 * Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
 * Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
 * Ability to travel up to 20%

PREFERED KNOWLEDGE/SKILLS/ABILITIES

 * Proficient understanding of the multifamily industry and Affordable Housing programs
 * Prior experience with RealPage OneSite Leasing & Rents and/or On-Site Manager, and Document Management is preferred
 * 1-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
 * Project management experience/ability to lead business discovery workshops
 * Technical writing acumen and ability to author custom statements of work
 * Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
 * Experience planning, managing, and performing integration design, testing, and deployment

## Description

As a Customer Solution Architect, you will work with customers, and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn't afraid of a spreadsheet, and thrives on taking ownership and driving success.
Responsibilities

 * Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
 * Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
 * Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
 * Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
 * Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
 * Work cooperatively with others across the organization to achieve shared objectives