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# IT Help Desk Support Technician - MSP, Full time Remote

- **Company:** I.S.N.Y. INC.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $65,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, System Configuration, Networking Basics, NT File System (NTFS), Windows Desktop, Wi-Fi Technology, Office365, Web Filtering, Information Technology
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bc130bbddb2b3d6a

## About the Role

Read before applying: Only considering candidates with 3+ years IT support experience AND a stable job history., * 3+ years Windows desktop support.

 * 3+ years printer and scanner support.
 * Windows NTFS management.
 * Basic LAN networking.
 * Managed WiFi systems configuration & troubleshooting.
 * MSP experience preferred.

Must Haves

 * Extremely committed and responsible.
 * Strong troubleshooting skills.
 * Quick learner, resolution-oriented, hungry to grow.
 * Excellent customer service skills (phone & email).
 * Self-starter who looks for ways to improve processes & services.
 * Prior MSP experience

Important: Stability matters. If you have a history of multiple short-term jobs, please do not apply.

Nice to Have (Not Required)

 * Bachelor's in Computer Science or Information Systems.
 * Certifications (Microsoft, CompTIA A+, Network+, etc.)

## Description

* Troubleshoot and support Windows OS issues.
 * Basic networking troubleshooting and support.
 * Handle user maintenance requests (permissions, access, etc.).
 * Troubleshoot basic WiFi issues.
 * Provide printer and scanner support.
 * Support content filtering systems.
 * Troubleshoot 3rd-party applications.
 * Perform new user onboardings.
 * Navigate basic O365 functions.
 * Maintain and update customer network documentation in near real-time.