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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Manager - E-Commerce & IT Hardware Operations - **Company:** Server Tech Solutions, Inc. - **Location:** Sanford, FL, United States - **Experience:** Expert - **Salary:** $88,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Data Integrity, Finale (Software), Networking Hardware, Netsuite, Operational Data Store, Shopify, Manual Data Entry, Hardware Testing, Marketplace, Network Server - **Published:** October 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dd86b3bf5b55e7f4 ## About the Role * 8+ years of progressive leadership in operations, warehouse logistics, e-commerce fulfillment, tech hardware resale, or IT asset disposition (ITAD). * Proven managerial experience with a strong track record of coaching team members, establishing accountability, and leading teams across varied technical competencies. * Deep understanding of multi-channel e-commerce operations, including the interplay between inventory synchronization, product listings, fulfillment, and customer service. * Strong expertise in inventory control, order management, return processing, and financial reconciliation. * Demonstrated success in process optimization, continuous improvement, and drafting standard operating procedures (SOPs) and work instructions. * Exceptional analytical ability to interpret performance metrics, identify root causes, and manage multiple priorities with rigorous attention to detail. * A proactive sense of urgency combined with sound judgment to excel in a high-throughput, fast-paced environment. * Excellent verbal and written communication skills with a direct, professional approach to problem-solving. * High proficiency in MS Excel, ERP systems, e-commerce platforms, and operational data platforms. Core Competencies & Skills * Warehouse Operations Management & Logistics/Distribution * Inventory Control & ERP Systems * Team Leadership, Labor Planning & Conflict Resolution * KPI Management, Data Analysis & Budget Management * Process Improvement, Continuous Improvement & Root Cause Analysis * OSHA & Safety Compliance * Customer Service, * Bachelor's degree in Operations Management, Industrial Engineering, Supply Chain, or related technical field. * Hands-on experience with enterprise IT hardware (servers, networking equipment, storage systems, and server decommissioning workflows). * Familiarity with major e-commerce platforms (Shopify, eBay, Amazon, or relevant B2B channels). * Experience using Finale Inventory, NetSuite, or equivalent ERP software. * In-depth familiarity with serialized inventory tracking, hardware testing processes, and reverse logistics. ## Description This position requires a dynamic leader capable of driving accountability, streamlining workflows, and maintaining seamless operational momentum. In this role, you will align cross-functional teams, resolve bottlenecks, and establish scalable, standard processes to expand operational throughput while maintaining rigorous inventory precision and superior customer satisfaction. What You'll Own * Daily Operations & Execution: Translate strategic priorities into actionable daily schedules, tasks, and deadlines; manage operational workflows, resolve bottlenecks, and ensure team follow-through. * People Leadership & Performance: Lead, mentor, and evaluate team leads and staff; establish clear performance benchmarks, provide actionable feedback, and address operational gaps proactively. * E-Commerce & Marketplace Operations: Direct operational activity across primary storefronts and third-party marketplace accounts; ensure catalog accuracy, inventory sync, order fulfillment, and resolution of account health issues. * Inventory Precision & Logistics: Partner closely with receiving, testing, inventory control, and fulfillment teams to maintain absolute data integrity across stock counts, locations, and asset statuses. * Customer Experience Management: Define standard SLAs for client communication, escalations, and return processing; ensure customer inquiries and order issues receive prompt, definitive resolution. * Hardware Processing Workflows: Streamline the intake of decommissioned IT assets through receiving, testing, grading, cataloging, and sales readiness to ensure error-free documentation at every handoff. * Process Engineering & SOPs: Develop, document, and refine standard operating procedures, audit checklists, and operational workflows; conduct root-cause analysis on systemic errors to implement lasting solutions. * Cross-Functional Alignment: Collaborate with purchasing, sales, warehouse, and leadership teams to ensure seamless inter-departmental communication and operational alignment. * Operational Analytics & Reporting: Track key operational metrics including turnaround time, throughput, fulfillment accuracy, and inventory discrepancies; synthesize data into actionable executive updates. * Systems Optimization: Leverage ERP tools and system automation to minimize manual data entry, optimize inventory tracking, and enhance operational visibility., * Hardware and orders flow through receiving, testing, and shipping with minimal friction or delay. * Inventory variances and customer escalations are systematically minimized and swiftly resolved. * Inter-departmental handoffs are seamless, transparent, and consistently documented. * Standardized processes are actively maintained, audited, and optimized to support company growth. * Executive leadership receives actionable, data-driven insights into team performance and strategic risks.