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# Desktop Support Technician

- **Company:** Reading Co-Operative Bank
- **Location:** Reading, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Local Area Networks, Remote Access Technology, Computer Equipment, Information Technology, Workday
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fcb8ec7b10592c69

## About the Role

We are seeking a Desktop Support Technician to join our Information Technology team. Reporting to the Information Technology Supervisor, this role provides timely technical support to Bank employees by responding to support calls and service tickets. The Desktop Support Technician is responsible for troubleshooting and resolving hardware, software, and system issues; maintaining accurate IT documentation and procedures; and ensuring the reliable performance of the Bank's technology systems. The ideal candidate is a customer-focused problem solver with strong technical expertise, attention to detail, and a commitment to delivering exceptional service and technology support., Knowledge, Skills & Abilities

 * Strong analytical and problem-solving abilities.
 * Strong communications skills (written and spoken).
 * An openness to learning new technologies.
 * Must be able to lift 50 lbs.
 * Must be able to travel between bank locations., * Associate's degree in related field, or equivalent work experience.
 * Minimum of two years of relevant experience in Information Technology.
 * Experience with building and/or supporting workstations.
 * Relevant certifications (e.g., MCSA, MCSE, ITIL Certifications, CompTIA A+) will be an advantage.

## Description

* Build and configure workstations to Bank standard, starting from the operating system.
 * Follow and update the On-boarding procedure for new employees, i.e., create all accounts in all the systems necessary for new employees to do their jobs.
 * Be a main point of contact for the help desk call group, responding to inquiries and requests for assistance on the phone, via email, in person, or through remote access.
 * Install and maintain local area network hardware and software to ensure that systems are functional and ready for use at the beginning of the workday.
 * Respond to the needs and questions of network users concerning their access to resources on the network and the operation of software programs.
 * Install, repair and upgrade computer equipment including workstations, printers, and phones.
 * Coordinate with third-party vendors for workstations, printers, and copier repair.
 * Train users in software and equipment usage. Offer timely technical support and teach users how to utilize computers correctly.
 * Travel to and between all bank locations on a regular basis.