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# Junior Systems Administrator

- **Company:** Charles IT, LLC
- **Location:** Middletown, CT, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, CompTIA Network+, Cyber Security, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Peripherals, Information Technology, Laptops, User Accounts
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c22dfe2ae6d12f2

## About the Role

* An associate or bachelor's degree in computer science, information technology, or a related field.
 * 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting.
 * Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity
 * Strong communication skills are essential for success in this role.

 * Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
 * Ability to travel to client sites as needed
 * Enthusiastic about taking on challenges in a growing company with a diverse client base.
 * Self-driven and capable of working independently with minimal supervision. Excellent organizational skills and strong attention to detail.
*

## Description

* Diagnose and resolve hardware, software, and network issues
 * Support operating systems such as Windows, Linux, and macOS
 * Manage user accounts using tools like Active Directory
 * Assist with software installation, configuration, and troubleshooting
 * Provide basic networking support (IP configuration, DNS, VPN)
 * Configure, install, and support desktops, laptops, printers, and peripherals
 * Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting
 * Provide timely, professional support to end users
 * Communicate clearly and explain technical issues to non-technical users
 * Maintain accurate documentation and time entries
 * Build strong relationships with clients and ensure high satisfaction
 * Handle user concerns calmly and professionally, including de-escalation
 * Other duties as assigned.