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# Software Support Specialist

- **Company:** Diamond Data International Inc
- **Location:** Colonie, NY, United States
- **Salary:** $50,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Application Configuration Access Protocols, Software Applications, Business Software, Databases, Issue Tracking Systems, Standard Sql, Remote Service Software, Retail Software, Systems Integration, Data Processing, Software Troubleshooting
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c87bc9bf76c418a7

## About the Role

* Familiarity with software applications and basic technical troubleshooting.
 * Strong customer service and problem-solving skills.
 * Ability to explain technical information in clear, user-friendly language.
 * Basic understanding of Windows-based systems, networking, and application configuration.
 * Good written and verbal communication skills.
 * Ability to organize support requests and manage multiple priorities.
 * Attention to detail when documenting technical issues and solutions.
 * Ability to work independently and collaborate with technical team members.

Preferred Qualifications

 * Previous experience in software support, help desk support, or technical customer service.
 * Familiarity with point-of-sale systems or restaurant and retail technology.
 * Experience troubleshooting payment terminals, receipt printers, or peripheral devices.
 * Knowledge of databases, basic SQL, or software integrations.
 * Familiarity with remote support tools and ticketing systems.
 * Experience training customers or supporting business software users.

## Description

In this role, you will help customers resolve software-related problems, maintain reliable system operations, and work with internal technical teams to investigate and resolve more complex issues., * Provide technical support for software applications, POS systems, and related business technology.

 * Respond to customer questions and troubleshoot software functionality issues.
 * Diagnose problems involving application configuration, system connectivity, and data processing.
 * Assist with software installation, configuration, updates, and basic system maintenance.
 * Guide customers through software features, system procedures, and troubleshooting steps.
 * Document support requests, solutions, and recurring technical issues.
 * Escalate complex problems to the appropriate technical team when necessary.
 * Help test software updates and verify that reported issues have been resolved.
 * Maintain clear communication with customers regarding issue status and resolution.
 * Identify recurring problems and recommend improvements to support processes.
 * Assist with customer onboarding and software training when needed.