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# Mac Desktop Support Technician_Onsite

- **Company:** Beacon Hill Staffing Group, LLC
- **Location:** Dodgeville, WI, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Software Distribution, Peripherals, Microsoft InTune, Apple Business Manager, Casper Suite, Laptops, Servicenow, Unified Endpoint Management
- **Published:** October 7, 2026
- **Apply:** https://www.disabledperson.com/jobs/75988728-mac-desktop-support-technician_onsite

## About the Role

* Hands-on experience providing desktop, desk-side, field, or endpoint support in a professional environment.
 * Practical experience troubleshooting Mac hardware, macOS, applications, user profiles, peripherals, and connectivity issues.
 * Experience supporting Windows desktops and laptops in a mixed-device environment.
 * Experience with laptop deployment, imaging or provisioning, device refreshes, equipment replacement, or workstation setup.
 * Working knowledge of ticketing or IT service management processes, including clear documentation of troubleshooting and resolution steps.
 * Strong customer service, communication, problem-solving, and organizational skills.
 * Ability to work independently while coordinating effectively with broader infrastructure, endpoint, and service desk teams., * Enterprise Mac support experience, particularly in an environment with a sizable Mac population.
 * Experience with Mac management or deployment platforms such as Jamf Pro, Microsoft Intune, Apple Business Manager, Mosyle, or Kandji.
 * Familiarity with endpoint encryption, device enrollment, software distribution, and enterprise security requirements.
 * Experience with asset tracking and ticketing platforms such as ServiceNow, Jira Service Management, Remedy, Freshservice, or a comparable system.
 * Experience supporting executives, developers, creative teams, or other users with specialized Mac workflows.
 * Relevant certifications such as CompTIA A+, Apple device support credentials, Jamf certifications, or Microsoft endpoint certifications.

## Description

We are seeking a hands-on Mac Desktop Support Technician to provide onsite desk-side support across the enterprise. This role will help strengthen Mac-focused support capabilities while supporting day-to-day operations and a significant laptop and device refresh initiative in a mixed Mac and Windows environment., * Provide onsite desk-side support for employees across the enterprise, delivering responsive and professional end-user assistance.

 * Diagnose and resolve hardware, software, operating system, peripheral, connectivity, and general end-user issues.
 * Support macOS devices while also troubleshooting and maintaining standard Windows laptops and desktops.
 * Assist with laptop and endpoint deployment, replacement, setup, configuration, testing, and refresh activities.
 * Prepare devices for employees, including required applications, accessories, connectivity, and endpoint settings.
 * Support equipment swaps and replacements while helping ensure a smooth handoff and minimal disruption to the user.
 * Manage ticket-based operational work, including prioritization, status updates, resolution notes, and accurate closure documentation.
 * Escalate complex or unresolved issues to the appropriate technical teams and collaborate through resolution.
 * Maintain accurate asset and device information and contribute to repeatable support and refresh documentation.
 * Provide post-deployment assistance and resolve issues identified after device setup or replacement., * Mac and Windows incidents are resolved using a structured troubleshooting approach and documented accurately.
 * Device refresh and replacement work is completed consistently, with equipment tested and ready for use.
 * Issues are owned through resolution or transferred with clear context to the correct escalation team.
 * The technician helps expand practical Mac support depth across the organization.