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# Temp Desktop Support Associate

- **Company:** LEDGENT
- **Location:** Pasadena, CA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Macintosh Computers, Software Applications, Desktop Computing, Linux, Issue Tracking Systems, Peripherals, Computer Equipment, Laptops
- **Published:** October 19, 2026
- **Apply:** https://www.dice.com/job-detail/f9328fcd-98cd-4bb9-95bd-7b3e37882384

## About the Role

* High School Diploma or GED required.
 * At least 4 years related experience in either PC and/or Macintosh hardware and software desktop support.
 * Excellent customer service skills and previous work experience in a customer service IT oriented environment.
 * Proven ability to successfully manage multiple projects simultaneously and the ability to prioritize projects with frequent interruptions is required.
 * Ability to troubleshoot technical problems. Familiarity and experience with multiple operating systems.
 * The candidate must be able to communicate effectively, both verbally and in written communications, with end users in a non-technical fashion and with all levels of staff.
 * Ability to lift at least 25lbs. of computer equipment or furniture. Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot computer peripherals.
 * The successful candidate must pass a pre-employment background investigation and post-offer physical examination to be hired for this position.

## Description

Provides technical assistance and support to users, employing a high degree of customer service, technical expertise and timeliness. Uses a wide variety of techniques for resolving problems. Troubleshoots and resolves all end-user problems and ensures correct operations of computers. Identifies and resolves hardware, software, and operator problems, makes minor repairs and refers to service personnel., * Effectively handles unique or complex customer requests.

 * Demonstrates expertise in repair and / or diagnosis of PC hardware, laptops and peripherals.
 * Monitors and updates internal trouble ticket system on a regular basis.
 * Answer the Help Desk phones in a courteous and friendly manner.
 * Monitors e-mails and voice mails.
 * Provides technical support for PC hardware and other IT peripherals.
 * Installs, troubleshoots, and administers Windows, Macintosh, and Linux hardware and software.
 * Creates documentation for customers.
 * Provides high-level support for applications.
 * Works with hardware and software vendors to resolve equipment failures/problems.
 * Applies moderately advanced knowledge of PC applications and support; technically able to resolve 70% of PC (hardware) and/or applications (software) support procedures with minimal direction.
 * Coordinates with developing and implementing upgrade projects for assigned area.
 * Independently handle new PC configurations and software installations.
 * Assist in special product related issues as needed.
 * Drafts proposals, methods and procedures to improve computer operations and processes as required.
 * Other Duties as assigned.