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# Help Desk Technician

- **Company:** Quantam Solutions
- **Location:** Fort Mitchell, KY, United States
- **Experience:** Starter
- **Salary:** $37,440.0 - $42,640.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, Information Technology Operations, Network Configuration and Change Management, Software Systems, Software Troubleshooting, Computer Equipment, Os Ticket, Information Technology, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6c594337c8e4c17f

## About the Role

We're seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service . Candidates must have minimum of 1-2 years of experience in desktop support or similar role. This must include installation, troubleshooting, and repair of devices in a windows-based environment., * 1-2+ years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.

 * Well-versed in computer systems and be able to set up hardware, install and configure software.
 * Basic networking troubleshooting skills.
 * Reliable attendance.
 * Excellent customer service and communication skills.
 * Computer equipment configuration, setup, and installation.
 * Experience in ticketing software (preferably ServiceNow).
 * Hardware and software experience.
 * Must maintain a valid driver's license.

#ind, * High school or equivalent (Required)

Experience:

 * desktop support or similar IT support: 1 year (Required)

License/Certification:

 * driver's license (Required)

## Description

* Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
 * Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
 * Utilize ServiceNow platform for ticket management and efficient workflow.
 * Apply computer skills to assist in network configurations and IT infrastructure maintenance.