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# Endpoint Support Tech Lead

- **Company:** United Regional Health Care System, Inc.
- **Location:** Wichita Falls, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, IT Management, Unified Endpoint Management
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=29cc252fceb72e5c

## About the Role

* High school diploma or equivalent required.
 * Must be able to communicate effectively in English, both verbally and in writing.
 * College preferred.
 * Must obtain at least one advanced, approved industry certification (approved by leadership), such as:
 + CompTIA A+ or Network+
 + Microsoft Endpoint Manager
 + ITIL Foundation
 + Apple Certified Support Professional (ACSP)
 + Other certifications approved by department leadership

Physical Requirements

 * Ability to lift and move equipment up to 50 lbs.
 * Frequent standing, walking, and bending during equipment installation and troubleshooting.
 * Ability to work in various environments including office and clinical settings., * 4+ years of experience in PC or endpoint support, with demonstrated expertise in resolving complex technical issues.
 * Advanced knowledge of Windows, macOS, mobile platforms, and endpoint security.
 * Experience coordinating team operations and leading projects.
 * Strong mentoring, communication, and customer service skills.
 * Proven ability to drive process improvement and maintain high service quality.
 * Positive performance evaluations and peer/customer feedback.

Eligibility and Selection

 * Must complete manager-led cross-training on advanced endpoint support and leadership tasks.
 * Must hold at least one approved advanced industry certification (see above).
 * Must demonstrate consistent, independent resolution of complex endpoint issues and leadership in team initiatives.
 * Promotion is subject to available positions and competitive selection based on performance, initiative, and contributions to team and organizational projects, as determined by department leadership.

## Description

* Serve as the primary escalation point for complex endpoint and service desk issues, ensuring timely and effective resolution.
 * Coordinate daily work assignments and monitor ticket queues to ensure SLA compliance and balanced workload distribution.
 * Mentor and train Endpoint Support Technicians I and II, providing guidance on troubleshooting, best practices, and professional development.
 * Lead endpoint-related projects, including technology moves, refresh cycles, and implementation of new tools or procedures.
 * Collaborate with IT leadership and other teams to resolve cross-functional issues and support organizational initiatives.
 * Review and improve endpoint support documentation, processes, and asset records.
 * Support advanced imaging, patching, compliance, and specialized device management tasks.
 * Participate in the evaluation and selection of endpoint technologies and tools.
 * Provide input on team performance and assist with onboarding and cross-training of new staff.
 * Maintain a high standard of customer service and operational reliability.