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# IT Support Specialist

- **Company:** PARENT COOPERATIVE COMMUNITY
- **Location:** Sacramento, CA, United States
- **Salary:** $41,600 - $52,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Networking Basics, Microsoft SharePoint, Office365, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1f2289180736de93

## About the Role

* Experience in IT support, help desk services, customer service, or a related field. Relevant hands-on technical experience or education may also be considered.
 * Working knowledge of Windows computers, Microsoft 365, email, and common office technology.
 * Strong interpersonal and customer service skills, including active listening, patience, and professional communication.
 * Ability to explain technical concepts and troubleshooting steps to nontechnical users.
 * Practical problem-solving skills and the ability to work through issues methodically.
 * Strong organization, attention to detail, and the ability to manage competing priorities.
 * A proactive approach to resolving issues, accepting responsibility, and following through on commitments.
 * Ability to work independently while collaborating effectively with colleagues and leadership.
 * Ability to travel between PCC locations as required.

## Description

PCC is seeking a dependable, customer-focused IT Support Specialist to provide hands-on technical assistance and day-to-day support to employees across the organization.

This position is ideal for someone who enjoys solving technical problems, helping people, and making technology easier to use. You will serve as a go-to resource for staff experiencing technology issues, supporting Microsoft 365 applications, troubleshooting equipment, and helping maintain the systems and processes employees rely on every day.

Beyond technical troubleshooting, this role requires a strong service mindset. You will work directly with employees who have varying levels of technical experience, so patience, clear communication, professionalism, and follow-through are essential. The position also supports routine administrative and communication functions that help PCC operate efficiently.

We are looking for someone who takes initiative, approaches challenges with a positive attitude, and understands that excellent IT support starts with excellent customer service., Technical Support & Troubleshooting

 * Provide day-to-day help desk support for computers, software, printers, email, connectivity, and other common technology issues.
 * Troubleshoot technical problems, identify practical solutions, and escalate issues when additional support is needed.
 * Assist employees with Microsoft 365 applications, including Outlook, Teams, and SharePoint.
 * Set up and maintain computers, monitors, docking stations, software access, and related equipment.
 * Assist with basic network troubleshooting, printer setup, and equipment maintenance.
 * Support technology needs at PCC's Sacramento office and Woodland Retreat Center.
 * Document technical issues, troubleshooting steps, and resolutions to support consistent service.

Customer Service & Employee Experience

 * Serve as an approachable and reliable point of contact for employees seeking technical assistance.
 * Listen to staff concerns, ask questions to understand the issue, and work toward timely resolutions.
 * Explain technical information in clear, practical language to employees with different levels of technical knowledge.
 * Maintain patience and professionalism when assisting employees who are frustrated or experiencing disruptions to their work.
 * Communicate progress, set realistic expectations, and follow through on outstanding requests.
 * Help employees become more confident using organizational technology and communication tools.
 * Recognize when an issue requires escalation and ensure the employee understands the next steps.

Administrative & Operational Support

 * Assist with mail and package sorting and distribution.
 * Monitor PCC's general informational email inbox, identify messages without an assigned owner, and route communications to the appropriate person or department.
 * Review incoming communications and forms to identify their general purpose and appropriate routing.
 * Assist with technology inventory management and maintain organized records.
 * Complete routine administrative tasks accurately and consistently while protecting confidential organizational information., * Experience supporting Microsoft 365, SharePoint, Teams, printers, and user accounts.
 * Familiarity with basic networking, equipment inventory, and help desk documentation.
 * Experience managing shared inboxes or routing administrative communications.