> Markdown version of [/jobs/ext/4245024-it-specialist-customer-support](https://www.wearedevelopers.com/jobs/ext/4245024-it-specialist-customer-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist (Customer Support) - **Company:** US Missile Defense Agency - **Location:** Huntsville, AL, United States - **Experience:** Experienced - **Salary:** $130,987.0 - $197,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Information Management, Information Technology - **Published:** October 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=eb62073d34e44507 ## About the Role A. One year of specialized experience equivalent to the NH-03/GS13 grade level in the Federal service as listed below and must meet 3 out of the 4 specialized experience listed below to be qualified: * Experience proficient in the deployment and utilization of Unified Communications systems and infrastructures. * Experience with Unified Communications information technology, principles, concepts and policies. * Experience with contracting, budget, project and customer relations management processes and procedures. * Experience with JWICS service delivery processes. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210, series as listed below: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. * + Grade 12 and Above (GS or Equivalent) For positions at the GS-12, GS-13, GS-14, or GS-15 grade levels, applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies, in addition to meeting the specialized experience requirement as demonstrated through the assessment of skills identified through the agency job analysis. There may be instances where applicants do not fully meet the competency requirements outlined in this standard but are nonetheless demonstrably well qualified to perform the work. Agencies should exercise judgment in applying these standards, as they have flexibility to qualify an applicant with a deficit in one area if that deficit is offset by strengths in other areas identified through the job analysis. Any rationale for such deviations must be thoroughly documented. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues., Substitution of education may not be used in lieu of specialized experience for this grade level., Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education., Security clearance Sensitive Compartmented Information Position sensitivity and risk Critical-Sensitive (CS)/High Risk Jobs require a background check and some require a security clearance. The type depends on the job. Background check type * National security Financial disclosure required Yes Some jobs require financial disclosure to identify conflicts of interests. ## Description This position is part of the Department of War (DoW), Missile Defense Agency (MDA). The incumbent will be responsible for: ncumbent serves as the on-site representative for the Agency's CIO., This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Acq Demo Business and Technical Management to recruit and appoint qualified candidates to positions in the competitive service. As a IT Specialist (Customer Support) at the NH-2210-4 broadband level, some of your typical work assignments may include: * Serves as Unified Communications lead that provides management and oversight of the fielding of sustainable, timely, cost-effective and reliable and complainant UC systems and services. * Serves as SME for critical services that include (VTC, video distribution, collaboration, cable infrastructure, mobile, and wired telephony) in support of Classified and Unclassified mission support requirements. * Develops strategies/briefings that are easy to understand, execute and support mission execution. Collaborate with senior leaders to address complex issues/problems that cross the MDA. * Provides expert advice to management, customers and colleagues on difficult problems; conducts special studies; provide contract oversight, proposes options and alternatives to support decision making. * Serves as JWICS PM and provides comprehensive oversight and project management for multiple, concurrent JWICS enterprise initiatives, ensuring successful end-to-end delivery, integration, and alignment with mission requirements., resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. * Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. SF50 * It is recommended that all current and former civilian Federal employees submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DODCustomersRequiredSupportingDocumentation.pdf?, * To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. * You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. * You will receive an email notification when your application has been received for the announcement. * To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/13100267 Please review the General Application Information and Definitions at: https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d As required by 5 C.F.R. § 302.106., DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194)., A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision. REGARDING INTERVIEWS: Interviews may be required for this position. Accommodations may be made to conduct telephonic interviews to preclude travel hardships for applicants. NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.