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# Desktop Support Specialist

- **Company:** HCL Technologies
- **Location:** Alpharetta, GA, United States
- **Experience:** Expert
- **Salary:** $42,000.0 - $68,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Data Analysis, Bomgar, Desktop Virtualization, IBM Hardware Management Console, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, Remote Service Software, TeamViewer, Cisco WebEx, AMT Asset Management Software, Hardware Asset Management, Cisco, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e5f56054258b4a05

## About the Role

* AMT Asset Management Software
 * Desk Side Services
 * Hardware Asset Management
 * Mac Hardware Management
 * Windows PC Support
 * Printer Management
 * Active Directory
 * ServiceNow / Remedy
 * Remote Support Tools (TeamViewer, Bomgar, WebEx), * Strong experience in desktop support and hardware management.
 * Knowledge of Windows Server (2008/2012/2016) and Active Directory.
 * Experience with ServiceNow, Remedy, or other ITSM tools.
 * Excellent customer service, communication, and problem-solving skills.
 * ITIL knowledge preferred.

Preferred Certifications:

 * MCP / MCSA / MCSE
 * CompTIA A+
 * HDI
 * Cisco Certifications
 * ITIL V2/V3

## Description

* Provide desk-side and remote technical support.
 * Manage hardware assets and desktop deployments.
 * Coordinate change requests, rollouts, and implementations.
 * Troubleshoot Windows OS, hardware, software, printers, VPN, and network issues.
 * Track incidents and service requests through ITSM tools.
 * Prepare reports and perform data analysis using MS Office tools.
 * Support enterprise desktop infrastructure projects.