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# Digital Workplace Senior Analyst

- **Company:** AES Corporation
- **Location:** Indianapolis, IN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Collaborative Software, System Center Configuration Manager, Windows PowerShell, Azure Active Directory, Software Deployment, Software Engineering, Software Troubleshooting, Backend, Microsoft InTune, Os Ticket, Information Technology, Deployment Automation
- **Published:** October 20, 2026
- **Apply:** https://aes.wd1.myworkdayjobs.com/AES_US/job/US-Indianapolis-IN/Digital-Workplace-Senior-Analyst_R1065144

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education, certifications, and hands-on experience.
 * 2-5 years of experience in IT support, or endpoint/desktop support.
 * Familiarity with Windows 11, Microsoft 365, Active Directory/Microsoft Entra ID, and Group Policy.
 * Working knowledge of, or hands-on experience with, Microsoft Intune, MECM/SCCM, Windows Autopilot, or PowerShell scripting.
 * Strong troubleshooting, communication, and customer-service skills; comfortable working directly with end users.
 * Ability to follow documented procedures and escalate appropriately when an issue exceeds scope., * Hands-on exposure to Microsoft Intune, endpoint deployment, and mobile device management (Windows, macOS, iOS, Android).
 * Experience with Microsoft Teams Rooms, Crestron or other AV control systems, or digital signage platforms.
 * PowerShell scripting experience.
 * Certifications such as CompTIA A+, Network+, or Security+; Microsoft Certified

Knowledge, Skills & Abilities

 * Application & Backend System Support
 * End-User Support & Ticket Resolution
 * Intune / MECM / Autopilot Fundamentals
 * Crestron & AV Meeting Support (Microsoft Teams)
 * Teams Rooms Hardware/Software Support
 * Asset Tracking (Printers, Teams Rooms Equipment, similar devices)
 * PowerShell Scripting
 * Digital Signage Solutions
 * Technical Documentation
 * Customer Service & Communication
 * Incident Triage & Escalation
 * Vendor & Project Support

## Description

The Digital Workplace Senior Analyst supports the senior specialists and engineers who own AES's core endpoint management and collaboration platforms (Intune, MECM/SCCM, Autopilot, Teams Rooms, AV, digital signage). This role handles day-to-day end-user support and ticket resolution, assists with asset tracking for shared equipment such as printers and Teams Rooms hardware, provides Crestron AV support and hands-on assistance for large meetings over Microsoft Teams, and helps with documentation and basic automation - while building toward deeper ownership of the major platforms., Application ticket support

 * Serve as Tier Two support for endpoint, application, and device issues - handling escalations from Tier One/help desk, resolving more complex tickets directly, and escalating platform-level issues to the senior system owners.
 * Support onboarding/offboarding activities: workstation provisioning, technology readiness, and asset recovery.

Endpoint management

 * Assist with Intune, MECM/SCCM, and Autopilot administration under the guidance of senior team members - device provisioning, compliance policy, application deployment.
 * Progressively take on PowerShell scripting/automation tasks for repeatable administrative work.
 * Help monitor device compliance and security posture, flagging issues to senior staff and the security team.

Asset tracking & AV/meeting support

 * Assist with asset tracking tasks for shared equipment such as printers, Teams Rooms hardware, and similar devices; help keep inventory records accurate.
 * Provide Crestron AV support and hands-on assistance for large, high-visibility meetings run over Microsoft Teams.
 * Support day-to-day Teams Rooms hardware/software issues, escalating complex AV configuration work to senior collaboration staff.

Documentation & process support

 * Maintain and update documentation, SOPs, and knowledge base articles under guidance.
 * Identify and flag opportunities to improve endpoint performance and user experience., This is a tier two role that supports the senior specialists and engineers who own AES's core endpoint and collaboration platforms. The Support Analyst keeps day-to-day tickets, asset tracking, and AV/meeting support running smoothly - including Crestron systems and large Microsoft Teams meetings.