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# IT Print Service Support Technician - Richmond, VA - Hybrid

- **Company:** Brandon Consulting Associates, Inc.
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Microsoft Windows, JIRA, Issue Tracking Systems, Information Technology, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/d04d916b-3bf0-45cc-8fe3-7f1d784cd645

## About the Role

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.

The role will be supporting Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge., Microsoft 365 Required 5
Strong communication and interpersonal skills and detail oriented Required 5
Strong analytical and troubleshooting skills Required 5
Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5
Commitment to delivering high quality end user support and customer service Required 5
Experience in a help desk or technical support role. Required 5
Knowledge of IT systems Required 5
Knowledge of print services environment Desired 2

## Description

The client is seeking a skilled and customer-focused Support Technician to join their IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.