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# Endpoint Support Specialist

- **Company:** Lakeside Foods, Inc.
- **Location:** Owatonna, MN, United States
- **Contract:** Internship / Graduate position
- **Skills:** Software Applications, System Configuration, Issue Tracking Systems, Service Pack, Tablet Computers, Peripherals
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c5e6a7d50d1488c8

## About the Role

* Strong technical knowledge of hardware, software, operating systems, and endpoint management practices.
 * Excellent troubleshooting, analytical, and problem-solving skills.
 * Experience installing, configuring, maintaining, and securing endpoint technologies.
 * Strong customer service skills with the ability to communicate technical concepts to users of varying technical skill levels.
 * Experience working with IT service management or ticketing systems.
 * Strong organizational skills and attention to detail.
 * Ability to manage multiple priorities and follow issues through resolution.
 * Ability to work effectively both independently and as part of a collaborative IT team.
 * A commitment to continuous learning and staying current with emerging technologies and industry best practices.

## Description

Our Endpoint Support Specialist offers a technically skilled and customer-focused individual the opportunity to provide advanced support for endpoint devices across Lakeside Foods. Based in Owatonna, Minnesota, this role helps ensure employees have reliable, secure, and efficient technology by supporting desktops, laptops, smartphones, tablets, printers, and related equipment. If you enjoy troubleshooting technical issues, delivering exceptional customer service, and working with evolving technologies, then come join our team., * Provide advanced technical support for endpoint devices, including desktops, laptops, smartphones, tablets, printers, and related peripherals.

 * Troubleshoot and resolve hardware, software, and connectivity issues to minimize downtime and ensure a high-quality user experience.
 * Install, configure, maintain, and upgrade endpoint devices while ensuring optimal performance and security.
 * Deploy operating system updates, software patches, and antivirus solutions.
 * Assist users with technical issues by providing clear guidance and support both remotely and on-site.
 * Document incidents, service requests, resolutions, and follow-up activities within the IT service management system.
 * Maintain accurate asset inventory records and support device lifecycle management activities.
 * Collaborate with other IT team members to resolve complex technical issues and support technology initiatives.
 * Develop and deliver training to end users on endpoint devices, software applications, and technology best practices.
 * Help ensure endpoint devices comply with company security policies and industry standards.
 * Participate in audits, security updates, and continuous improvement initiatives.
 * Identify opportunities to improve support processes and contribute to the development of IT best practices and standard operating procedures.