> Markdown version of [/jobs/ext/424639-customer-technical-service-engineer](https://www.wearedevelopers.com/jobs/ext/424639-customer-technical-service-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Technical Service Engineer - **Company:** Element Solutions Inc (nyse: Esi) - **Location:** France - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Data Analysis, Computer Literacy, Microsoft Office, Backend, Data Analytics - **Published:** June 15, 2026 - **Apply:** https://careers.elementsolutionsinc.com/job/Chennai-Customer-Technical-Service-Engineer-600098/1399669600/ ## About the Role We are seeking a Customer Technical Service Engineer with strong technical expertise and excellent customer-facing capabilities. This role requires hands-on experience with electronic materials used in SMT/PCBA assembly and semiconductor packaging processes. The successful candidate will build deep technical relationships with customers by providing on-site technical support and guidance, while collaborating closely with cross-functional teams within the PBA business unit at local, regional, and global levels., * Customer-centric professional with a strong commitment to understanding customer needs and delivering value-added solutionsAnalytical and data-driven, with a logical approach to resolving complex technical challenges * Clear and effective communicator, able to translate complex technical concepts into easily understood messages * Highly collaborative team player, building strong relationships across internal teams and external stakeholders * Adaptable and resilient, able to thrive in a fast-paced environment while managing multiple priorities * Bachelor's degree in Electrical, Electronics, Chemical, Mechanical Engineering, or Materials Science * Minimum 3- years of experience in the SMT/PCBA assembly industry; experience in Polymer Protection, Thermal Management, and Backend Semiconductor Assembly is an advantage * Strong hands-on knowledge of solder paste, paste flux, liquid flux, cored wire, adhesives, conformal coatings, and encapsulant resin materials * Knowledge of Tamil, Kannada, Hindi, Marathi beneficial. * Proficient in English, with strong written and verbal communication skills * Proactive, self-motivated What competencies will you need? * Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes. * Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively. * Communication Skills: Excellent verbal and written communication for customer interactions and reporting. * Project Management: Ability to manage technical projects and trials from start to finish. * Data Analysis: Proficiency in analyzing performance data and drawing actionable insights. * Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office. ## Description * Customer Support: Provide technical assistance to key customers, including troubleshooting, product recommendations, and application guidance. * Product Expertise: Serve as a subject matter expert on our product portfolio and its applications in customer processes. * Field Visits: Conduct on-site visits to support product trials, installations, and performance evaluations. * Problem Solving: Diagnose technical issues and collaborate with R&D and manufacturing teams to deliver solutions. * Training & Education: Deliver technical presentations and training sessions for customers and internal teams. * Data Analysis: Collect and analyze performance data to optimize product usage and identify improvement opportunities. * Collaboration: Work closely with Sales, Marketing, and Technical teams to develop tailored solutions for customer needs. * Documentation: Prepare detailed reports on trials, technical findings, and recommendations. ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [The Billion Dollar Machine: First Time Right.](https://www.wearedevelopers.com/videos/393-the-billion-dollar-machine-first-time-right) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) ## Related Articles - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know)