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# Help Desk Administrator

- **Company:** Sharp Electronics Corporation
- **Location:** Taos, NM, United States
- **Experience:** Starter
- **Salary:** $50,300.0 - $70,620.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Databases, Hardware Infrastructure
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=319dd80ae0f1dbde

## About the Role

* College degree or trade school certification in a technical field preferred.
 * 1-2 years related desktop support experience.
 * Must possess or achieve CompTIA A+ certification within 6 months of hire date.
 * CompTIA Net+ Certification is a plus.
 * Good understanding of core operating systems such as Windows and MAC including installation and configuration.
 * An understanding of hardware components, their functions, and major desktop components.
 * Experience with Print Management systems
 * Good oral (especially telephone) and written communication skills.
 * Excellent customer service skills including an ability to follow-up to ensure closure of issues.

## Description

The Help Desk Administrator provides various technical support to end users by investigating and resolving software and hardware problems., * Answers and evaluates incoming telephone, voice mail, and e-mail requests from customers experiencing problems with hardware, software, networking, and other computer related technologies.

 * Interviews users to collect information about problems and leads the user through diagnostic procedures to determine the source of the error.
 * Determines whether problem is caused by hardware such as MFP or network change.
 * Handles problem recognition, research, isolation, resolution, and follow-up for routine customer problems, referring more complex problems to supervisor or technical staff.
 * Log and tracks calls using problem management database and maintains history records and related problem documentation.
 * Assists in preparation of standard statistical reports, such as help desk incident reports.
 * Calls software and hardware vendors to request service regarding defective products.
 * Assist in the writing and/or revision of user training manuals and procedures.
 * Assists in the development of training materials such as exercises and visual displays.
 * Trains users on software and hardware on-site or in classroom or recommends outside contractors to provide training.
 * Installs personal computer, software, and MFP.
 * Special projects or other duties may be assigned.