> Markdown version of [/jobs/ext/4246857-tier-2-managed-it-services-field-technician](https://www.wearedevelopers.com/jobs/ext/4246857-tier-2-managed-it-services-field-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Managed IT Services Field Technician - **Company:** Pacific Office Automation - **Location:** Beaverton, OR, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $76,606.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, VoIP, Network Analysis, CompTIA Network+, Computer Networks, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Network Architecture, Routing, Office Automation, Remote Service Software, TCP/IP, Information Technology, Laptops, Service Stack - **Published:** October 20, 2026 - **Apply:** https://www.careerbuilder.com/job-details/tier-2-managed-it-services-field-technician-beaverton-or--77db0592-907e-4146-8220-4f1a1f241f9a ## About the Role If you are a problem solver who is detail-oriented, capable of multi-tasking, and passionate about customer service, we want to talk to you! We welcome candidates at all experience levels-whether you're starting your IT career or bringing 3+ years of field technician expertise, we have the right role for you., * Strong problem-solving ability and a genuine passion for technical troubleshooting * Excellent written and oral communication skills * Ability to work in a fast-paced, customer-focused environment * Reliable transportation to service multiple customer locations across the area * Willingness to learn and grow with new technologies, * Associates degree in IT, Computer Science, or related field * Prior experience in field IT support, desktop support, or Help Desk roles * Knowledge of networking concepts (VPN, routing, TCP/IP, network analysis tools) * Experience supporting Windows 10/11, Windows Server, or macOS environments * Familiarity with VOIP technology or IP telephony systems * IT certifications such as CompTIA A+, CompTIA Network+, Microsoft MD-102 * Experience with ticketing systems and remote support tools ## Description At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Our Managed IT Services (MITS) division is expanding rapidly, and we need talented field technicians to support our customers across the Beaverton, OR and surrounding area. * Long-term employment focus: we invest in training and certifications to keep you current with fast-changing technology * Career progression: opportunity to grow from entry-level support to senior technical leadership roles * Inclusive culture: all voices are heard, regardless of experience level or tenure * Field-based work: serve diverse customers with varying IT infrastructure across the Beaverton, OR, We are seeking a Managed IT Services Field Technician to join our growing field services team in Beaverton, OR. This is a field-based position that combines technical problem-solving with direct customer engagement. You will be the face of Pacific Office Automation for our customers, providing onsite IT support across our service territory., As a Managed IT Services Field Technician, you will work on diverse customer environments and technology stacks. Typical responsibilities include: * Respond to onsite service requests for desktops, laptops, printers, and network infrastructure * Troubleshoot and diagnose IT issues across Windows, macOS, and multi-site networking environments * Support customers via phone, email, and ticketing systems to gather information and provide status updates * Work closely with our MITS Service Desk team, field leadership, and customers to resolve technical issues efficiently * Document troubleshooting steps, solutions, and outcomes in our ConnectWise ticketing system with clarity and accuracy * Meet Service Level Agreements (SLAs) by responding promptly, providing status updates, and resolving issues on the first visit whenever possible * Maintain professional communication and a strong customer service mindset during every site visit * Contribute to a collaborative, growing, and dynamic department with a focus on customer success * Perform onsite equipment handling and installation as needed (ability to lift/carry up to 50 lbs) * Identify opportunities for process improvements and share findings with the technical team, This position requires regular travel throughout the Beaverton, OR metropolitan area to customer sites. You will work independently in the field with remote support from our MITS Service Desk and field leadership. Work is primarily onsite at customer locations, with occasional remote diagnostics or documentation work. Standard hours are Monday-Friday, with occasional after-hours support for emergencies.