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# Implementation Engineer - ERP Integrations

- **Company:** CANNALLAY LLC
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), User Authentication, Software as a Service, Data Validation, Data Integration, Eclipse (Software), JSON, SAP (Applications), Software Construction, Data Streaming, Systems Integration, Acumatica Cloud ERP Platform, Infor, Zendesk
- **Published:** October 26, 2026
- **Apply:** https://startup.jobs/implementation-engineer-erp-integrations-canals-10555933

## About the Role

* Typically, 2-4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company
 * Excitement to work directly with customers, managing implementations and troubleshooting integration issues
 * Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads
 * Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth
 * Strong communication skills - able to explain technical concepts clearly to both technical and non-technical users
 * Excellent organization and project management abilities
 * Comfort working in a fast-moving, fully remote environment with high ownership
 * English proficiency required; Spanish or Portuguese a plus

## Description

We're hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems - including Eclipse, P21, and Infor - with Canals.

You'll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You'll support customers both pre-sale and post-sale, joining technical discovery calls when ERP-specific guidance is needed and owning the hands-on integration work once a customer signs.

This role reports to our Head of Implementation, Riker Morss.

This is a technical, customer-facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem., * Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials

 * Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.
 * Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.
 * Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow.
 * Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
 * Participate in customer onboarding and go-live calls as the technical owner of the integration process.
 * Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
 * Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
 * Occasionally cover on support (Zendesk) as needed.