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# Help Desk Analyst

- **Company:** Prr Inc
- **Location:** Seattle, WA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, Apple Mac Systems, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, IT Management, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Remote Service Software, Screen Reader, Microsoft SharePoint, Software Asset Management, Wi-Fi Technology, SAP MDG, User Administration, User Accounts
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7a7343d0b0f7c458

## About the Role

* Two to four years of help desk or desktop support experience
 * Hands-on skill with Windows and macOS troubleshooting
 * Working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, and Teams
 * Experience with Active Directory and Entra ID account management
 * Comfort with ticketing systems, remote support tools, and clear, consistent ticket notes
 * Basic networking knowledge, including Wi-Fi, VPN, DNS, and DHCP
 * Strong customer service skills and patience with nontechnical users
 * Clear writing for instructions and documentation
 * Ability to occasionally lift, push, or pull more than 30 pounds, with or without reasonable accommodation

Nice to Have

 * CompTIA A+, Network+, or Microsoft 365 certification
 * Hands-on experience with NinjaOne or other MDM tools
 * Familiarity with Adobe Creative Cloud license management
 * Basic PowerShell scripting
 * Experience supporting a professional services firm or creative agency
 * Knowledge of accessibility tools, such as screen readers and Microsoft accessibility features

## Description

As our Help Desk Analyst, you'll keep our team connected and productive, both in our Seattle office and wherever our remote staff work. You'll be the first point of contact for tech issues. You'll solve hardware, software, and account problems, escalate what needs more support, and help run the systems our staff use every day.

Our people do fast-moving client work, from community meetings to creative campaigns. You'll be the calm, friendly expert who gets them back to work quickly and explains fixes in plain

What You'll Do

 * Serve as the first point of contact for help desk tickets from on-site and remote staff in person, by phone, by video, and through our HappyFox ticketing system
 * Troubleshoot Windows and macOS laptops, printers, conference room technology, and mobile devices
 * Manage user accounts, licenses, and permissions in Microsoft 365, Entra ID, and Active Directory
 * Onboard and offboard on-site and remote staff, including device setup, shipping, imaging, and account provisioning
 * Track hardware and software inventory and help plan device replacements
 * Manage device configuration, patching, and security policies through NinjaOne mobile device management (MDM), along with multifactor authentication and endpoint protection
 * Write and update how-to guides and knowledge base articles for staff
 * Escalate complex issues to the IT team or IT management and follow them through to resolution
 * Spot recurring problems and recommend fixes that reduce future tickets