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# Desktop Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Sandy Springs, GA, United States
- **Experience:** Expert
- **Salary:** $49,920 - $54,600
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Software Applications, Software Engineering, Software Troubleshooting, Usage Tracking, Computer Equipment
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0ba29c58283e99cc

## About the Role

* High school diploma or GED.
 * 5+ years of desktop support, IT field support, or technical support experience.
 * Experience supporting corporate IT hardware, software, and end-user equipment.
 * Strong troubleshooting skills across computer hardware, operating systems, and software applications.
 * Experience supporting Windows, macOS, Android, and iOS devices.
 * Excellent customer service, communication, and problem-solving skills.
 * Ability to manage competing priorities in a fast-paced environment.
 * Strong organizational skills, attention to detail, and accurate documentation practices.
 * Ability to lift up to 45 pounds.
 * Authorization to work in the United States.

Preferred Skills

 * Experience in a corporate IT walk-in center, service desk, tech bar, or desktop support environment.
 * Experience with IT asset management, hardware refreshes, device deployments, and inventory control.
 * Ability to explain technical concepts to nontechnical users in a clear, professional manner.
 * Demonstrated teamwork, accountability, and a customer-first approach.

Work Environment

 * Onsite support in a corporate office environment.
 * Business casual dress code.
 * Frequent interaction with end users requiring hands-on technical assistance., Interested candidates should submit an updated resume highlighting their desktop support experience, hardware and software troubleshooting skills, and customer service background.

## Description

We are seeking an experienced Desktop Support Technician to provide hands-on IT support at a corporate walk-in center in Atlanta, GA. This role is ideal for a customer-focused IT professional with strong troubleshooting skills across Windows, macOS, Android, and iOS devices.

The Desktop Support Technician will assist end users with hardware and software issues, perform installations and repairs, maintain accurate inventory records, and deliver responsive, high-quality technical support in a fast-paced corporate environment., * Provide onsite desktop support, including installation, configuration, repair, and maintenance of IT equipment.

 * Troubleshoot and resolve hardware and software issues across Windows, macOS, Android, and iOS devices.
 * Deliver excellent customer service while managing multiple support requests and prioritizing issues effectively.
 * Document support tickets, user information, troubleshooting steps, and issue resolutions accurately.
 * Track IT assets, replacement parts, and inventory transactions to maintain accurate records.
 * Assist with complex hardware installations, system maintenance, and technical troubleshooting.
 * Educate end users on proper equipment operation, software usage, and basic troubleshooting procedures.
 * Escalate unresolved technical issues to the appropriate support teams for further investigation.
 * Communicate technical information clearly to users with varying levels of technical knowledge.
 * Identify recurring technical issues and contribute to improved troubleshooting processes and support solutions.
 * Collaborate with team members to meet service-level expectations and productivity goals.