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# Help Desk Analyst I

- **Company:** Lakewood Regional Support Bldg
- **Location:** Sand Lake, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Computer Networks, IPTV, Microsoft Office, Network Information Services, Office365, Information Technology
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fe6b27c38e9cabcc

## About the Role

A Team Member who cares about the guest and team member experience and is commitment to maintaining our hotel/resort property at the highest level of safety and comfort., * Knowledge and understanding of computer software to include Windows 11, MS Office 2024 and general computer and technology operations.

 * Understands networks - wired and wireless
 * Effective communicator and highly organized
 * Enjoys solving problems
 * Values providing a high level of service in both the front and back of the house
 * Veterans and military spouses encouraged to apply, * One years of experience as a Helpdesk Technician (Hospitality a plus) or Technical experience.
 * Knowledge and understanding computer software to include Windows 11, MS Office 2021/O365 and general computer and technology operations.
 * Able to work flexible schedule, including weekends, holidays, and nightshift.
 * High School Diploma or Equivalent is required.
 * Bachelor's degree Information Technology or related field. (Preferred)
 * Two or more years' experience as a Helpdesk Technician (Hospitality a plus). (Preferred)
 * Two or more Information Technology related certifications. (Preferred)

## Description

* Support team members request and issue via chat, email, phone, or in person.
 * Provide appropriate information for problem solving to assist team members.
 * Follow up on all pending support calls to ensure solution and ticket closure.
 * Remotely access systems to resolve team members issues.
 * Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative.
 * Attends all required departmental/helpdesk meetings/training.
 * Reports any anomalies to the appropriate system management representative as they arise.
 * Hardware and software installation, such as network printers or approved programs.
 * Maintains PC and peripheral devices necessary to ensure the operation, availability and security or network and computer systems.
 * Duties requires traveling amongst all Loews Hotel/Resorts and Support/Laundry Centers for Orlando/ Apopka properties.
 * Provide basic to intermediate network information to resolve network issue.
 * Other duties as assigned.
 * Support for IPTV
 * VDI Helpdesk support