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# Technical Support Specialist ($20/hr)

- **Company:** PSI Services LLC
- **Location:** Lincoln, NE, United States (Remote available)
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Creative Cloud, Apple Mac Systems, Microsoft Outlook, Cloud Computing, Microsoft Office, Windows Desktop, Usage Tracking, Autodesk Autocad
- **Published:** October 26, 2026
- **Apply:** https://dejobs.org/x/x/72E8BE9AA3CE4A89AEF5052AF204F53D/job/

## About the Role

* High School Diploma or equivalent required
 * One year of experience in a Customer Service / Technical Support role highly preferred
 * Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.
 * Exceptional interpersonal skills and client-oriented approach.
 * Provide customer support with friendliness and patience
 * Ability to troubleshoot effectively and ask clarifying questions to understand the situation
 * Quick to learn new skills
 * Must have access to reliable high-speed internet and a quiet home working environment.
 * Familiarity with Windows and macOS operating systems is a plus
 * Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus
 * MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent
 * Fluency in Spanish and other non-English languages is a plus

## Description

GMetrix, a part of PSI, is an industry-leading provider of practice tests and learning materials aimed toward preparing users for certification in a variety of software programs and other skills. We work with our partners to ensure that our users have all the training and support they need to succeed in their certification journey. We value lifelong learning, and we seek to make that possible for everyone.

In this role, the Technical Support Agents primarily work with our customers via phone calls, emails, and remote connections to answer their questions and troubleshoot any issues they might be experiencing. Our support agents also work closely with our other departments to provide user feedback on both our software and content, and when they are available, they also assist with other projects.

This opportunity is ideal for a determined and proactive individual who is willing to develop their skills in a variety of technical support roles. This role requires proficiency in computer skills, excellent verbal and written communication, enthusiasm, and flexibility. We're also looking for someone who is a self-starter, able to manage multiple projects, and embraces the prospect of being part of a growing organization, where they can personally make a difference.

Role Responsibilities

 * Answer customer phone calls and emails
 * Troubleshoot Windows and macOS environments
 * EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
 * Monitor Cloud statistics to troubleshoot connection issues
 * Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
 * Educate customers on our products while assisting them
 * Train customers on how to use our software and access our content
 * Assist our development team with testing new products and content
 * Monitor trends in customer concerns and report them to the support manager
 * This position is subject to a 90-day probation period