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# Seasonal Helpdesk Support

- **Company:** CAPITAL STAFFING SOLUTIONS
- **Location:** Fairfield, CA, United States
- **Salary:** $47,840.0
- **Contract:** Temporary contract
- **Skills:** Health Informatics, Data Integrity, Data Logging, System Availability, Information Technology
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e8317ffa3ee60d54

## About the Role

* Education & Experience (Either option):
 * Option A: Associate's or Bachelor's Degree in Computer Science combined with strong customer service and analytical skills.
 * Option B: High School Diploma / GED + 4+ years of hands-on Helpdesk / Technical Support experience.

Preferred Qualifications

 * Prior Epic Go-Live or Healthcare IT experience strongly preferred., Option A: Associate's or Bachelor's Degree in Computer Science combined with strong customer service and analytical skills.
Option B: High School Diploma / GED + 4+ years of hands-on Helpdesk / Technical Support experience.

 * Comfortable starting a seasonal short term contract on Dec 7th that can run 4-6 weeks, depending on project volume and operational needs. Yes or No?
 * Are you able to work on a W2 without sponsorship? (1099/CTC/3rd Party is not supported at this time)

Experience:

 * Epic Go-Live or Healthcare IT : 1 year (Preferred)

## Description

We are seeking dedicated and detail-oriented Helpdesk Support Specialists to join our team for an exciting Epic Go-Live deployment in Fairfield, CA.

Working under the supervision of the Business Operations Manager, you will serve as the first point of contact for end-users across the healthcare organization. Your primary focus will be triaging, logging, and resolving technical inquiries to ensure system availability, data integrity, and smooth operations during this crucial EHR rollout., * Call & Ticket Management: Answer incoming helpdesk calls and queue emails in real time. Accurately document, classify, and log detailed problem descriptions into the Incident Management system.

 * Technical Support & Triage: Analyze, troubleshoot, and remotely resolve end-user technical inquiries. Assign appropriate urgency, due dates, and route complex issues to senior IT staff or vendors as required.
 * Epic Go-Live Support: Assist clinicians and staff with navigation, login, and application issues related to the Epic Go-Live implementation.
 * Customer Service & Escalation: Monitor helpdesk email queues and voicemails hourly. Follow up with end-users to confirm resolution and maintain high levels of customer satisfaction.