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# Alternance - Technicien Support et Maintenance H/F

- **Company:** E2SE Digital IT
- **Location:** Le Havre, France
- **Experience:** Internship
- **Contract:** Apprenticeship
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Apple IOS, Information Technology Operations
- **Published:** June 13, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/80103975.html

## About the Role

Déplacements sur le territoire (Permis B obligatoire)., Aisance avec l'outil informatique (Word, Excel, Teams)Connaissances générales en environnement poste de travailNotions systèmes (Windows/iOS/Android)Sensibilisation aux enjeux de sécurité des équipementsSavoir-faireOrganiser son travailSuivre un parc InformatiqueDiagnostique des incidents simplesSens de l'organisation et gestion efficace du tempsSens des relations aux usagersRigueur, patience, pédagogieDiscrétion (interventions sur postes utilisateurs), * Aisance avec l'outil informatique (Word, Excel, Teams)

 * Connaissances générales en environnement poste de travail
 * Notions systèmes (Windows/iOS/Android)
 * Sensibilisation aux enjeux de sécurité des équipements
 * Savoir-faire
 * Organiser son travail
 * Suivre un parc Informatique
 * Diagnostique des incidents simples
 * Sens de l'organisation et gestion efficace du temps
 * Sens des relations aux usagers
 * Rigueur, patience, pédagogie
 * Discrétion (interventions sur postes utilisateurs)

## Description

Acquisition et intégration des données

 - Participer au déploiement d'une solution MDM (gestion des smartphones, tablettes, PC mobiles)
 - Assurer le support utilisateurs de niveau 1 et 2
 - Gérer l'inventaire du parc informatique
 - Contribuer à la documentation et à l'amélioration des procédures support
 - Participer à la préparation et configuration des postes utilisateurs


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