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# EHR Support Specialist

- **Company:** FLYBRIDGE STAFFING LLC
- **Location:** Boca Raton, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Big Data, System Configuration, Computerized Patient Record System, Data Integrity, Salesforce.Com, Software Requirements Analysis, User Provisioning Software, Electronic Medical Records
- **Published:** October 17, 2026
- **Apply:** https://www.juju.com/job/2_166235228

## About the Role

This person plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. This position requires analytical problem-solving skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced, remote environment., * Associate degree or equivalent combination of education and experience (two years of related experience equals one year of schooling).

 * Minimum 2 years of EHR support experience, preferably athenaOne .
 * Strong analytical skills with the ability to interpret complex datasets and draw meaningful conclusions.
 * Excellent communication skills, with the ability to present insights to both technical and non-technical audiences.
 * Experience in healthcare or primary care practice operations is preferred.
 * Understanding of clinical and administrative workflows, billing processes, and data integrity standards.

## Description

Flybridge Staffing is currently seeking an EHR Support Specialist to join a growing client in the Boca Raton area. This is a permanent role that will work on a hybrid schedule after 90 days. The EHR Support professional provides tier-one and tier-two support to our affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal teams and external vendors., * Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues.

 * Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up.
 * Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement.
 * Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues.
 * Assist with user provisioning, system configuration checks, and validation for new and existing practices.
 * Maintain up-to-date case notes and communication records in Salesforce.
 * Contribute to knowledge base articles, job aids, and process improvement initiatives.
 * Provide excellent customer service and support to physicians and staff, ensuring a positive user experience.
 * Troubleshoots effectively, identifies root causes, and applies sound judgment to resolve EHR issues.
 * Communicates clearly, concisely, and professionally with both technical and non-technical users.
 * Demonstrates strong understanding of athenaOne workflows and system requirements.
 * Works effectively with internal teams and external partners to ensure seamless case resolution.
 * Manages workload, meets deadlines, and consistently follows through on commitments. xrbllit