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# Technical Support Representative

- **Company:** HME, Inc.
- **Location:** Austin, TX, United States (Remote available)
- **Salary:** $39,520.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Databases, Computer Literacy, Microsoft Office
- **Published:** October 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-representative-i-remote-austin-tx--d436dc85-4726-4d66-b5a6-ca79aba2969e

## About the Role

* Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
 * Excellent verbal and written communication
 * Proven excellent attendance history in your previous employment
 * Computer literacy in various applications including e-mail, MS Office Suite, and customer databases
 * Must have flexibility with shifts, including weekend coverage, Call Centers, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Equipment Maintenance/Repair, Fast Food, Identify Issues, Microsoft Office, On Site Support, Presentation/Verbal Skills, Quality System Requirements (QSR), Restaurant, Technical Support, Telephone Skills, Writing Skills

## Description

HME is currently looking for a Technical Support Representative, 100% remote for our call center. The Call Center is open Monday through Friday from 5 AM to 7PM and Saturday through Sunday from 7 AM to 3:30 PM/PST. Candidates must be willing to work a flexible 40-hour work week, and reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.

What you will do in the position:

 * Answer incoming calls from customers and installers
 * Provide operation, troubleshooting, maintenance, and installation support
 * Promote and maintain positive customer relations
 * Provide troubleshooting and repair support to installers and customers over the telephone
 * Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
 * Administer service programs to effectively correct service issues
 * Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
 * Prepare and maintains daily logs and records
 * Identify and makes recommendations for product improvement
 * Training will be provided