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# IT Help Desk

- **Company:** V-Soft Consulting Inc.
- **Location:** Louisville, KY, United States
- **Contract:** Permanent contract
- **Skills:** Unix, Information Systems
- **Published:** October 5, 2026
- **Apply:** https://www.dice.com/job-detail/107257bc-9e67-40d8-86be-8825cae0c663

## About the Role

* At least 1 years customer service experience
 * At least 1 years of Help Desk experience preferred
 * A+ Certification or equivalent experience preferred.

Knowledge, Skills and Abilities »

 * Network+ Certification or equivalent experience preferred
 * Strong technical skill set of understanding computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.)
 * Strong business knowledge to problem solve and provide leadership to less experienced team members
 * Excellent written and oral communication skills
 * Strong organizational and multitasking skill
 * Demonstrate and apply information systems, theory, processes and technology to all work.
 * Contact vendors regarding service issues to receive support information or assistance as instructed by the Team Leader.
 * Work collaboratively with Reporting and Problem Management teams on reporting needs and problem management systems.
 * Provide effective customer service by being courteous, polite and friendly at all times. Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request. Participate in departmental programs that promote and deliver exceptional customer service.