> Markdown version of [/jobs/ext/4250620-remote-senior-training-developer-va-esom](https://www.wearedevelopers.com/jobs/ext/4250620-remote-senior-training-developer-va-esom). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote Senior Training Developer (VA ESOM) - **Company:** Kentro LLC - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $80,000.0 - $125,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Adobe Acrobat, Adobe Captivate, Data Analysis, Camtasia Studio, Data Validation, Automation of Marketing, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Microsoft SharePoint, Virtual Office, Enterprise Software Applications, Information Technology, Authoring Tool Articulate Storyline, Servicenow - **Published:** October 9, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9231148/remote-senior-training-developer-va-esom ## About the Role This is a senior-level role that goes well beyond documentation and foundational train-the-trainer support. The Senior Training Developer will lead Kentro's transition to a full-scale training delivery model, encompassing instructor-led virtual office hours , short-form how-to videos, interactive learning assets, scenario-based hands-on practice, and a centralized knowledge hub - all tailored to diverse user groups with varying levels of ServiceNow proficiency and legacy system backgrounds. The ideal candidate is a confident facilitator, skilled instructional designer, and effective change management partner who thrives in a fast-paced, complex federal environment., * Bachelor's degree in Instructional Design, Education, Communications, Information Technology, or a related field with 5 years of relevant experience (8 years of additional relevant experience may be substituted for education). * Demonstrated experience designing, developing, and delivering training programs for complex enterprise IT systems or federal technology implementations. * Experience developing multi-modal training content including instructor-led materials, video walkthroughs, job aids, SOPs, and knowledge articles. * Prior experience with ServiceNow or similar enterprise software automation platforms, with the ability to understand system functionality and translate it into effective training curriculum. * Proven ability to tailor training content and delivery to diverse audiences with varying roles, technical backgrounds, and learning needs. * Strong facilitation skills with experience leading live virtual office hours, and working sessions for large, geographically dispersed user populations. * Experience supporting change management initiatives in a federal or large enterprise environment. * Advanced proficiency in Microsoft Office (Word, PowerPoint, Excel, Visio), SharePoint, and Adobe Acrobat. * Excellent verbal and written communication skills with the ability to explain complex technical information in plain, accessible language. * Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, dynamic environment. * Ability to work collaboratively with team members, project managers, technical leads, and client stakeholders to align training delivery with program priorities., * Experience supporting a ServiceNow HAM, SAM, or ITAM implementation, with familiarity of hardware asset lifecycle workflows and platform configurations. * Experience developing training programs for federal agencies or VA-specific programs, with knowledge of VA organizational structures and user communities. * Familiarity with legacy asset management systems such as AEMS/MERS, Maximo, or DMLSS and the change management challenges associated with system migrations. * Experience building and managing SharePoint-based training portals or centralized knowledge repositories. * Proficiency with video production and e-learning authoring tools such as Camtasia, Articulate Storyline, or Adobe Captivate. * PROSCI Change Management certification or equivalent change management credential. * ATD Certified Professional in Learning and Performance (CPLP) or equivalent instructional design certification. * Experience with data validation workflows, inventory reconciliation processes, or asset lifecycle management in a federal environment. ## Description Curriculum & Learning Asset Development * Design, develop, and maintain role-based training modules tailored to distinct VA user groups, including Supply Chain Management (SCM), Office of Information and Technology (OIT), Custodial Officials, facility managers, leadership/supervisors, and system administrators. * Create short-form "how-to" videos covering key HAM workflows and ServiceNow tasks, optimized for on-demand access and self-directed learning. * Develop interactive simulations, click-through demos, scenario-based exercises, and mock processes - such as Report of Survey walkthroughs - to build user confidence prior to system go-live. * Update and maintain SOPs, Job Aids, and Knowledge Articles for clarity, accuracy, and alignment with current platform configurations and VA governance requirements. * Build and manage a centralized training library and knowledge hub on SharePoint, packaging existing documentation alongside new multi-modal content for easy, searchable access. * Develop templates, reports, charts, tables, and presentations using Microsoft Office and Adobe Acrobat; use Microsoft Visio to create workflow diagrams and process models supporting HAM training content. Training Delivery & Facilitation * Plan, schedule, and facilitate live virtual weekly or biweekly office hours open to all users, with size caps to ensure meaningful engagement and direct Q&A support. * Engage a multi-disciplined audience across VA facilities, ensuring training content effectively illustrates proper system utilization and results in measurable operational efficiencies. Change Management & Stakeholder Engagement * Coordinate change management initiatives as part of the Kentro HAM Change Management Team, collaborating with VA stakeholders to drive adoption and system adaptation across the enterprise. * Position and support VA "Change Champions" as super-users who reinforce - but do not replace - structured training delivery, providing them with the tools and guidance needed to serve as site-level resources. * Engage with a diverse range of VA stakeholders across roles, facilities, and levels of technical familiarity, communicating complex HAM and ServiceNow concepts in clear, accessible, plain language. * Build strong stakeholder relationships and drive consensus to keep training delivery aligned with the program schedule and location go-live commitments. * Operate effectively in a rapidly changing environment with competing and shifting priorities, adjusting training plans to align with implementation schedule changes and location-specific go-live timelines. Feedback, Evaluation & Continuous Improvement * Evaluate end-user feedback from office hours and collaboration with the consolidated feedback obtained by the Hypercare Lead, integrating input into job aid updates and future training cycles. * Track office hour attendance, engagement levels, user proficiency, and error rates across locations to assess effectiveness and identify areas for improvement. * Maintain training content links in SharePoint with current, accurate content; conduct regular audits to ensure documentation reflects the latest platform configurations and VA governance standards. Analysis & Process Improvement * Analyze business and information processes to identify risks, training gaps, and opportunities for increased operational efficiency across VA HAM workflows. * Provide recommendations to improve OIT business and training operations based on data, user feedback, and observations from facilitated sessions. * Support special projects related to business process efforts, gap analyses, feasibility studies, and trade-off analyses as needed. * Synthesize and analyze data across multiple functions, systems, and internal and external sources to inform training strategy and curriculum decisions., * Willing and able to obtain and maintain Public Trust Clearance * Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents + If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.