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# Guest Service Agent - Front Desk Associate

- **Company:** Al J. Schneider Company
- **Location:** Shenandoah, TX, United States
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Microsoft Office
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=90c63c55ee800d08

## About the Role

* High school diploma or equivalent required.
 * Previous experience in hospitality, customer service, or front desk operations preferred.
 * Strong verbal and written communication skills.
 * Excellent customer service and interpersonal skills.
 * Ability to multitask in a fast-paced environment.
 * Basic computer proficiency and experience with hotel reservation or property management systems is a plus.
 * Strong attention to detail and problem-solving skills.
 * Ability to work flexible schedules, including evenings, weekends, and holidays., * Exceptional customer service
 * Professional communication
 * Cash handling and payment processing
 * Reservation management
 * Conflict resolution
 * Time management
 * Organizational skills
 * Team collaboration
 * Attention to detail
 * Microsoft Office and hotel PMS software (such as Opera)

Physical Requirements

 * Stand and walk for extended periods.
 * Occasionally lift up to 25 pounds.
 * Perform repetitive tasks such as typing and answering phones.

This position is ideal for individuals who enjoy interacting with people, providing outstanding hospitality, and creating positive experiences for every guest.

## Description

The Hotel Guest Service Agent/Front Desk Associate is responsible for providing exceptional customer service by greeting guests, managing the check-in and check-out process, handling reservations, and ensuring a pleasant and memorable guest experience. This role serves as the first point of contact for guests and represents the hotel's commitment to outstanding hospitality., * Welcome guests in a friendly, professional, and courteous manner.

 * Process guest check-ins and check-outs accurately and efficiently.
 * Answer phone calls, emails, and guest inquiries regarding reservations, hotel services, and local attractions.
 * Make, modify, and cancel reservations using the hotel's property management system (PMS).
 * Handle guest requests, concerns, and complaints promptly to ensure guest satisfaction.
 * Process payments, issue receipts, and maintain accurate cash and credit card transactions.
 * Coordinate with housekeeping and maintenance departments to ensure room readiness and resolve guest issues.
 * Maintain accurate guest records and update reservation information.
 * Provide information about hotel amenities, services, and nearby attractions.
 * Ensure the front desk and lobby remain clean, organized, and welcoming.
 * Follow hotel policies, safety procedures, and security standards.
 * Assist with administrative tasks and reports as assigned.
 * Promote hotel services, upgrades, and loyalty programs when appropriate.