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# Services Technician

- **Company:** CloudCover IoT, Inc.
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Software Applications, VoIP, Inventory Management Software, Network Connections, Remote Desktop Services, Connectivity Problems, Computer Equipment, Information Technology
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7e3b5a0fdb15b533

## About the Role

* 4 years of experience in industry with IT systems oversight.
 * Ability to interpret support metrics to improve Help Desk functions.
 * Withstand sitting, standing, walking, bending, crouching, or stooping.
 * Extensive experience in the following: desktop hardware and software, Windows operating systems, system access/ passwords/ security, printing, and network connectivity, VOIP, and related IT services.
 * Experience initiating purchasing of hardware and software, receipt and inventory tracking.
 * Track record of independently managing and prioritizing urgent requests from customers and alert appropriate management for escalation on major outages and issues.
 * Significant experience in coordinating with various IT groups in fulfilling users' requests or resolving issues based on established guidelines.
 * Task-oriented, organized and driven to produce results with aggressive timelines.
 * Works collaboratively with multi-disciplinary groups in a fast-paced work environment.
 * Easily masters complex technical equipment.
 * An aptitude for working well with others.
 * Self-motivated and ability to work independently.

## Description

Job Description: CloudCover has a customer seeking a Services Technician for a 1 year 100% onsite position located in San Diego CA. The position will be normal business hours 8AM-5PM. The responsibilities of this position are as follows:

 * Assist with generating ticket status reports and customer service metrics to meet department analytical needs.
 * Contribute to the creation of technical knowledge base articles, deliver technical training to customers, and coach direct reports in daily Help Desk duties.
 * Replace computer hardware components in offices and labs, install computer software using remote desktop tools, and interact with software and hardware vendors to setup lab equipment.
 * Provision VOIP devices and provide technical and troubleshooting support to Windows operating system software, network connectivity issues, and related IT services.
 * Escalate support tickets to the appropriate level for timely resolution while maintaining high quality service and excellent follow up to meet customer service requirements.
 * Must be able to onboard new team members by imaging laptops and provide new employee training.
 * Manage an inventory of all IT related equipment and supplies.
 * Perform other related assignments as necessary or as assigned by the Help Desk Manager.
 * Provide technical and troubleshooting support for internal users on the following: desktop hardware and software, Windows operating systems and programs, system access/passwords/security, printing, and network connectivity issues, VOIP, and related IT services.
 * Provide high quality service and excellent follow up to meet customer service requirements.