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# Network Technician

- **Company:** ADI Global Distribution
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Wireless LAN, Data Analysis, Microsoft Outlook, Firmware, Home Automation, OSI Models, Microsoft Office, Wireless Access Point, Firewalls (Computer Science)
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5bc8a68fe8e55aed

## About the Role

1+ years of networking experience or current Network+ / PCNA or equivalent certification.
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Novice level understanding of Layers 1-3 of the OSI Model.
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Novice level understanding of wireless local area networks.
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Experience supporting customer environments in a helpdesk/support capacity.
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Ability to manage multiple tasks and prioritize effectively.
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Consistently demonstrates professionalism.
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Written communication
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Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
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Verbal interactions
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Personal presentation, Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
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Proficient in Microsoft Office Suite
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Outlook for email and calendar management
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Word for document creation and formatting
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Excel for basic data analysis and organization

## Description

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Open tickets or respond to support requests from our partners within defined SLAs.
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Apply basic tier 1 configuration changes to remote client systems - wireless access points, switches and firewalls.
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Maintain documentation of existing systems as changes are made.
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Perform firmware updates on remote client systems.
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Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.