> Markdown version of [/jobs/ext/4253141-voip-systems-technician](https://www.wearedevelopers.com/jobs/ext/4253141-voip-systems-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# VoIP Systems Technician

- **Company:** Pinnacle Partners
- **Location:** Terre Haute, IN, United States
- **Experience:** Experienced
- **Salary:** $72,800.0
- **Contract:** Permanent contract
- **Skills:** Comptia Cloud+, Multitier Architecture, VoIP, Cloud Computing, CompTIA Network+, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Issue Tracking Systems, Internet Service Provider, Network Troubleshooting, Network Diagrams, Routing, Packet Analyzer, TCP/IP, Virtual Local Area Networks, Real-Time Transport Protocol, Internet Protocol Telephony, Cisco
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4c4b8248ed5f6e30

## About the Role

* 2-5 years of experience supporting VoIP or Unified Communications systems
 * Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing/switching, and carrier provisioning
 * Experience supporting VoIP platforms such as Microsoft Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya
 * Familiarity with network troubleshooting tools and packet analysis
 * Experience with ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar
 * Strong communication skills and a customer service mindset

Preferred:

 * Experience with the NetSapiens UC platform (Linux-based)
 * Background in a small to mid-sized environment
 * Experience in an MSP, telecom provider, or customer-facing technical support setting
 * Certifications such as CompTIA Network+, CompTIA Cloud+, or CCNP
 * Bachelor's Degree

## Description

We are seeking a skilled VoIP Systems Technician to serve as the go-to voice and unified communications resource for our client's team and customers. This role will play a critical part in deploying new phone systems, resolving voice quality issues, and delivering an excellent support experience from project kickoff through ongoing service., * Deliver Tier I and Tier II support for hosted, cloud-based, and on-premise VoIP environments

 * Diagnose and fix voice quality problems
 * Set up and maintain VoIP platforms, SIP trunks, PBX systems, and Teams Phone
 * Work client requests through the ticketing system and meet or beat SLA targets for response and resolution
 * Support VoIP deployments, upgrades, migrations, and client onboarding projects from start to finish
 * Partner with carriers, ISPs, and telecom vendors to resolve service problems
 * Collaborate with network engineers to track down network issues that affect voice performance
 * Document troubleshooting steps, configurations, network diagrams, and client environments
 * Take part in an on-call rotation as needed