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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Site Reliability Engineering - **Company:** Podium Corp Inc. - **Location:** Lehi, UT, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Computing, Continuous Integration, DevOps, Disaster Recovery, Distributed Systems, Python (Programming Language), Systems Development Life Cycle, Reliability Engineering, Ansible, Prometheus, Datadog, Large Language Models, Grafana, Mttr, Agentic-AI, Kubernetes, Vertica, Terraform, Docker - **Published:** October 14, 2026 - **Apply:** https://job-boards.greenhouse.io/podium81/jobs/8279048 ## About the Role * 8+ years in SRE, DevOps, or Infrastructure Engineering * 2+ years leading or managing a team * Deep familiarity with distributed systems and cloud infrastructure (AWS, GCP, or Azure), plus Kubernetes/Docker * Real experience with observability tooling - Datadog, Prometheus, Grafana, Honeycomb, ClickHouse * Comfort with CI/CD and infrastructure as code (Terraform, Ansible, or similar) * A track record of owning incident management and building a genuine postmortem culture * Strong scripting/programming chops (Python, Go, or similar) * The ability to explain a gnarly technical problem to someone who doesn't want the gnarly details What we hope you have: * Experience implementing telephony solutions in-house. * Chaos engineering experience * Managing on-call across distributed or global teams * Exposure to security/compliance-adjacent reliability work (SOC2, ISO 27001) * A history of scaling an SRE function as a company grows ## Description We're looking for a SRE Manager to help us build and run infrastructure that just works - even at 3am. You'll lead a team of engineers who care as much about preventing incidents as they do about resolving them, and you'll bring a builder's mindset to reliability: automating toil, sharpening our observability, and increasingly, putting AI to work so humans can focus on the problems that actually need them. This is a role for someone who's equally comfortable in a 1:1 coaching a direct report and in the middle of a SEV-1 driving toward resolution. What you will be doing: Your Team * Coach, mentor, and grow a team of SREs - real career development, not just performance reviews on a calendar * Hire and retain strong engineers; build a team people want to stay on * Create a culture where blameless postmortems are the norm and people feel safe raising issues early * Drive day-to-day project management for the team - running standups, grooming and tracking tickets, and keeping work visible to stakeholders Reliability & Systems * Own the availability and performance of production systems end-to-end * Set the bar on SLIs/SLOs/SLAs and error budgets - and hold the team (and yourself) to them * Run incident management: on-call, escalation, and the postmortems that actually change something afterward * Push automation hard so the team spends less time on repetitive firefighting and more on durable fixes * Own capacity planning, scaling, and disaster recovery strategy AI-Augmented Operations * Put AI investigation/incident agents to work proactively surfacing issues - degraded services, slow endpoints, anomalous error rates - before they page anyone * Evaluate and tune AI/LLM-based tooling to cut down false positives and sharpen alerting * Bring AI into the incident workflow itself: auto-summarizing incidents, suggesting root cause, drafting the first pass of a postmortem * Know where automation should stop and human judgment should take over - and make that call * Keep scouting for the next place AI can shave time off MTTR or catch something before a customer does Cross-Functional Partnership * Partner with Engineering, Product, and Security to bake reliability into the SDLC from the start, not bolt it on after * Be the calm, clear voice coordinating stakeholders during major incidents * Represent SRE in architecture reviews and roadmap conversations - and push back when reliability is an afterthought * Translate reliability metrics and risk into language leadership can act on Process & Strategy * Keep runbooks and playbooks current - not aspirational documents nobody opens during an incident * Track the metrics that matter: uptime, MTTR, MTTD, error budgets * Drive continuous improvement in monitoring, alerting, and incident tooling * Weigh in on budget and vendor decisions for observability and infrastructure, * Strategic enough to see around corners, hands-on enough to jump in when it matters * You own outcomes, especially the messy ones, during an incident * You can triage ruthlessly when everything feels urgent * You trust data over gut feel, but you know when to override both * You lead like you're on the team, not above it Why you'll love working here: Podium is the best place to work to: * Join the leaders in AI agents - you'll be building on top of a product already trusted by 60,000+ businesses to run their AI Employee, with a real mandate and real usage to learn from * Unlock career-defining growth - this role owns a product area at the center of Podium's future, with the scope and visibility that comes with it * Build with world-class talent - join a team of engineers who ship fast, use AI tooling seriously, and care as much about outcomes as elegance * Make a real impact on local business - the agents you build directly help local businesses respond faster, convert more leads, and grow revenue without adding headcount