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# System Administrator (L1/L2 Support)

- **Company:** Envision, Inc
- **Location:** Costa Mesa, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Linux System Administration, Linux Servers, Log Analysis, Windows Servers, Networking Basics, Performance Tuning, TCP/IP, Virtualization Technology, Wide Area Networks, Comptia Server+, Firewalls (Computer Science), Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/8844ca56-ae3e-4e90-9a95-28d057ebd2ab/system-administrator-ll-support

## About the Role

4+ years of experience in IT infrastructure and system administration, * Bachelor's degree in Computer Science, Information Technology, or related discipline.

 * 4+ years of experience in system administration or IT infrastructure support.
 * Strong understanding of:
*

 + Windows Server / Linux administration
 + Active Directory, Group Policy, DNS, DHCP
 + Virtualization (Hyper-V)
 + Networking fundamentals (TCP/IP, LAN/WAN, VPNs, firewalls)
 + Backup and restore operations
 * Experience with monitoring tools.
 * Basic scripting or automation skills preferred.
 * Excellent problem-solving, communication, and documentation skills.

Preferred Certifications (Optional):

 * Microsoft Certified: Windows Server Administrator Associate
 * CompTIA Server+ / Network+ / Security+

Key Attributes:

 * Strong customer-service mindset.
 * Ability to multitask and manage priorities under pressure.
 * Team-oriented with proactive and analytical thinking.
 * Willingness to work in rotational shifts or on-call support when required.

## Description

We are seeking an experienced System Administrator who can efficiently handle both L1 and L2-level tasks across servers, networks, and user systems. The ideal candidate will provide comprehensive technical support, ensure system uptime, perform preventive maintenance, and assist in implementing IT infrastructure improvements., Level 1 (L1) Responsibilities:

 * Provide first-line technical support to users via phone, email, or ticketing system.
 * Troubleshoot and resolve basic hardware, software, and network issues.
 * Perform user account creation, password resets, and access management in Active Directory or similar systems.
 * Handle printer, peripheral, and endpoint configuration.
 * Monitor system alerts and escalate issues to L2/L3 as necessary.
 * Log and track all incidents, ensuring proper documentation and timely resolution.

Level 2 (L2) Responsibilities:

 * Troubleshoot and resolve server, network, and system-level incidents escalated from L1.
 * Manage and maintain Windows/Linux servers, including patching, performance tuning, and backups.
 * Administer Active Directory, DNS, DHCP, Group Policy, and related infrastructure services.
 * Monitor system performance, analyze logs, and implement corrective actions proactively.
 * Configure and manage virtualization environments (Hyper-V, etc.).
 * Support backup solutions, disaster recovery, and data restoration activities.
 * Collaborate with network, security, and application teams on infrastructure projects.
 * Maintain accurate documentation of configurations, procedures, and support tickets.