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# Software Support Analyst

- **Company:** Robert Half
- **Location:** Independence, OH, United States
- **Contract:** Temporary contract
- **Skills:** Application Performance Management, Computing Platforms, Software as a Service, Software Engineering
- **Published:** October 17, 2026
- **Apply:** https://dejobs.org/x/x/F4C4572041F149C8AC36B40A1D47DDA5/job/

## About the Role

* Provide attentive customer support that balances technical problem solving with patience, clarity, and a positive user experience.

 * Monitor recurring issues and share observations that may help improve application performance, user adoption, and support processes. Requirements * Prior experience in a software, systems, application, or help desk support role.

 * Hands-on background supporting end users in a SaaS environment.

 * Ability to troubleshoot application issues methodically and communicate solutions in a clear, user-friendly manner.

 * Experience providing remote support across a variety of user needs and technical skill levels.

 * Strong documentation skills, including case notes, knowledge base content, and support procedures.

 * Excellent interpersonal skills with a customer-focused approach to issue resolution.

 * Demonstrated problem-solving ability and a willingness to grow into a more strategic customer success-oriented position. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Software Support Analyst to provide responsive assistance to users and help deliver a smooth experience across software platforms in Independence, Ohio. This Long-term Contract position is well suited for someone who brings strong troubleshooting skills, communicates clearly with end users, and enjoys solving application-related issues in a fast-paced support environment. The ideal candidate will be comfortable working within a SaaS setting, documenting solutions thoroughly, and building toward a future path in customer-facing success roles.

Responsibilities:

 * Deliver timely support to end users by diagnosing software issues, answering questions, and resolving incidents through remote and direct assistance.

 * Investigate application-related problems, identify root causes, and provide clear guidance that helps users return to productivity quickly.

 * Support increased service demand tied to the rollout of new software platforms and assist users as they adapt to updated tools and workflows.

 * Create and maintain accurate support records, knowledge articles, and troubleshooting documentation to improve consistency and future resolution times.

 * Work closely with internal support team members to escalate complex issues appropriately and ensure effective follow-through on open cases.