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# Senior IT Project Manager

- **Company:** ALPINE
- **Location:** Columbus, OH, United States
- **Experience:** Expert
- **Salary:** $114,400.0 - $124,800.0
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, Artificial Intelligence, Information Systems, Customer Interaction Management (Software), Genesys
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=40fcd2618e54ed1e

## About the Role

* Bachelor's degree in Information Systems, Business, Engineering, or a related field, or an equivalent combination of education and experience.
 * Eight or more years of IT project management experience, including large, multi-team technology implementations.
 * Experience delivering contact center technology projects involving call routing, IVR, telephony, or reporting.
 * Experience managing vendors and systems integrators, including deliverables, milestones, and acceptance.
 * Experience planning platform migrations and production cutovers with minimal operational disruption.
 * Strong leadership, communication, project governance, and stakeholder management skills.

Preferred:

 * Experience with Genesys Cloud CX or another enterprise Contact Center as a Service (CCaaS) migration.
 * Experience with contact center AI, analytics, or customer self-service initiatives.
 * Experience in a regulated industry, preferably electric utilities or energy.
 * PMP, PgMP, Agile, SAFe, or related project management certification.

## Description

* Lead the Genesys Cloud CX migration, coordinating internal teams and external implementation partners.
 * Develop and manage project plans, schedules, budgets, milestones, resources, and dependencies.
 * Coordinate migration waves, testing, operational readiness, and production cutovers while minimizing service disruptions.
 * Manage project risks, issues, changes, decisions, and vendor deliverables.
 * Oversee contact center reporting and dashboard migration, including legacy report retirement.
 * Lead project governance meetings and provide clear status updates to technical teams, business stakeholders, and leadership.
 * Support future customer experience technology initiatives, including AI-enabled contact center pilots and production rollouts.