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# Channel Exchange: Technical Support Specialist I

- **Company:** ScanSource
- **Location:** Greenville, SC, United States
- **Experience:** Starter
- **Salary:** $60,000 - $70,000
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Issue Tracking Systems, Power BI, Cloud Services, Microsoft SharePoint, HybridCloud, Microsoft Onedrive, Information Technology
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a567c82d581042b0

## About the Role

Required:

 * At least 1 years' experience working within an IT Help Desk or similar environment.
 * Experience in providing technical support for M365 products including but not limited to Teams, Exchange Online, SharePoint, OneDrive, and Power BI
 * Familiar with setting up different identity services like Active Directory and Entra ID
 * Comfortable working independently and part of a team
 * Ability to handle and prioritize a high case load
 * Maintains a positive attitude during adversity
 * Shows a desire to learn new technologies either on their own or through certifications

Preferred:

 * Bachelor's Degree in Computer Science or IT
 * Knowledge of M365 and Azure products to assist the sales team on creating quotes and estimates
 * Understanding of how to use Entra Connect to create a hybrid cloud environment
 * Ability to transform complex information into succinct bite- sized chunks for less technical customers.

## Description

Reporting to Channel Exchange's Technical Operations Manager, The Technical Services Support Specialist I will predominantly be responsible for providing post and at times pre-sale consultative support as well as assisting the sales team on go-to-market strategies. The secondary focus of the role will require an individual capable of providing 1st tier break-fix support across a breadth of cloud services from vendors, including, but not limited to, Microsoft, Acronis, and Bitdefender.

This role requires the candidate to demonstrate a passion for technology and to proactively position products and solutions to the channel when presented the opportunity., * Provide post and at times pre-sale support to partners and customers

 * Provide 1st tier support to partners and customers of Channel Exchange.
 * Liaise with 3rd party vendors, including but not limited to Microsoft and others, regarding technical cases and upcoming product changes
 * Liaise with 3rd party vendors to escalate and resolve cases that cannot be resolved in-house
 * The management and ownership of a support ticket through to resolution - this is a cradle-to-grave ticketing approach.
 * Provide world-class customer engagement.
 * Effective case management in line with defined processes. Liaising with end users and customer's IT Support Staff to resolve issues within a timely manner.
 * Educate team members, partners and customers on how to troubleshoot similar issues as they arise.
 * Work with the wider business in delivering business goals and objectives including but not limited to supporting both Sales and Marketing within a technical capacity
 * Acquire and maintain certifications including but not limited to Microsoft